Regional Clinic Manager

Chicago Family Health Center•Chicago, IL

27d

About The Position

The Regional Clinic Manager (RCM) is responsible for the operations, staff, and performance of an assigned region of Chicago Family Health Center health centers. Under the general guidance and supervision of the Director of Health Center Operations and/or Chief Operating Officer, the RCM provides direct oversight of site-level leadership, ensures consistent workflows and coverage across sites, and works with Clinical Site Leads (Physician Leads) to meet patients’ healthcare needs efficiently and satisfactorily. The role applies industry knowledge and best practices to support the organization’s mission and vision and foster a culture of development. The RCM leads regional operations and patient access; supervises site-level leaders and supports staff recruitment, onboarding, training, and development; monitors site budgets, costs, productivity, and operational performance; and reports on regional performance indicators. The role also partners with clinical leaders to implement policies, maintain regulatory compliance, participate in audits and corrective action plans, and support quality improvement, risk management, patient safety, and quality measures. The RCM promotes Patient-Centered Medical Home principles, encourages collaboration across care teams, represents the organization in community programs, and serves on committees and workgroups as assigned.

Requirements

Bachelor’s degree from an accredited college or university in Healthcare Administration, Business Administration, Public Health, or a related field, or an equivalent combination of education and progressively responsible experience in an FQHC or ambulatory healthcare setting.
At least five years of experience in a clinical or healthcare operations environment.
At least three years of supervisory experience.
Demonstrated accountability for key performance indicators, operating budgets, and productivity targets.
Strong communication and interpersonal skills, including the ability to lead teams through change.
Ability to analyze operational and financial data and present findings to leadership.
Excellent organizational skills and attention to detail.
Excellent time management skills and a demonstrated ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Ability to prioritize and delegate tasks appropriately.
Ability to work in a fast-paced and sometimes stressful environment.
Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint, and electronic health record systems.

Nice To Haves

Master’s degree (MHA, MBA, MPH, or related).
Experience in a community-based, FQHC, or ambulatory care setting.
Experience overseeing multiple sites or supervising other supervisors or managers.
EPIC experience.
Experience in a unionized environment.

Responsibilities

Direct day-to-day operations across assigned health centers and ensure consistent workflows, practices, and standards.
Manage regional patient access performance, including new patient growth, retention, visit volume, appointment availability, fill rates, and no-show rates.
Develop and maintain regional staffing and coverage plans, including on-site presence, cross-site float coverage, Saturday and holiday sessions, and coverage for planned and unplanned absences.
Supervise site-level leadership, including Assistant Clinic Managers, and oversee supervision of Patient Service Representatives, Medical Assistants, and ancillary staff across the region.
Partner with Human Resources to recruit, onboard, train, and develop staff to meet customer service and performance goals.
Manage the financial and operational performance of assigned sites, including revenue and expenses against budget, staffing and overtime costs, supply spending, and productivity targets.
Monitor results monthly, identify and escalate variances, and implement corrective action plans.
Create, analyze, and present regional operational reports and key performance indicators to leadership.
Partner with Clinical Site Leads to develop, implement, and consistently apply organizational policies and procedures across the region.
Ensure regional compliance with federal, state, and local regulations affecting clinic operations, including HRSA requirements; participate in audits, operational site visits, and Corrective Action Plans.
Participate in Quality Improvement, FTCA risk management, and patient safety activities, and support performance on UDS and other quality measures.
Reinforce the organization’s mission through communication and personal example and ensure operations reflect Patient-Centered Medical Home principles.
Foster communication and teamwork among providers, front-desk staff, and clinical staff to coordinate and streamline patient care.
Represent the organization in community education and awareness programs and serve on committees and workgroups as assigned.
Perform other duties as assigned.