Regional Business Manager

Schneider Electric•Salt Lake City, UT

About The Position

The Regional Business Manager manages a team of Services Order Managers across several districts and oversees the Order execution process. The role ensures Order Managers manage small customer orders from start to finish, completing them on time and within budget, and coordinating field service representatives and service project managers as needed. Responsibilities span internal and customer kickoff, manufacturing release, product shipment, post-shipment support, and financial reconciliation. A base knowledge of Schneider Electric products, strong documentation and communication, and customer-facing skills are important. The manager holds the team accountable for customer requirements, safety, financial performance, and order delivery. This includes validating statements of work and contract terms, serving as a lead customer contact, developing and communicating schedules, coordinating internal manufacturing and third-party vendors, monitoring execution and resolving issues, and leading order closeout. The role also supports process improvement and accurate order forecasting, financial reviews, risk communication, and margin management.

Requirements

Bachelor of Science in Engineering, Construction Management, Business, or equivalent experience.
At least 5 years of Order management experience.
In-depth understanding of subcontractor management, order financials, and risk mitigation.
Technical knowledge of building and IT infrastructure systems, including medium-voltage switchgear, diesel generators, UPS systems, and power distribution equipment.
Strong practical knowledge of operations organizations and process improvement.
Technical understanding and ability to communicate with peers, management, and client points of contact.
Experience leading and developing an Order Manager team to improve customer satisfaction and order profitability.
Experience supervising technical and/or Order management staff.
Experience providing high-quality customer service in an operations environment.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office programs, including Word, Excel, PowerPoint, and Outlook.
Proficiency in SAP ECC, SAP S/4HANA, and Salesforce.

Nice To Haves

PMP certification.

Responsibilities

Manage a team of Services Order Managers assigned across several districts.
Serve as the first point of escalation for Order Manager-led orders and participate in order reviews.
Perform monthly financial and progress reviews on Order Manager-led orders and review and approve expense reports.
Facilitate communication with Order Managers and stakeholders about order risks and margin deviations.
Coach Order Managers and implement the Customer Order Process for Services.
Hold Order Managers accountable for forecasting their orders.
Participate in process improvement and promote improvements to standard processes, documentation, and tools.
Ensure Schneider Electric safety policies and requirements are met at onsite order locations.
Validate order statements of work and contract terms with customers and serve as the lead customer contact.
Develop order schedules and communicate with customers to ensure expectations are met.
Engage with internal manufacturing facilities and third-party vendors.
Monitor customer order execution through kickoff meetings, communication, and exchange of technical requirements and order plans.
Coordinate Schneider Electric onsite activities, including subcontracting.
Monitor and control order performance throughout its lifecycle, including task completion, order-team activity, updates, schedule reporting, issue resolution, and contract administration.
Lead order closeout, including financial reconciliation and verification of equipment arrival, installation, startup, and training support completion, coordinating with customers and support services.
Resolve problems through customer interaction in ways that support positive feedback and stronger relationships.
Ensure orders meet or exceed customer requirements while staying within cost and margin boundaries.
Communicate technical and financial order risks and mitigation plans, and accurately forecast revenue recognition, change orders, incurred costs, and estimates to complete.
Lead and develop the Order Manager team to improve customer satisfaction and order profitability.