Regional AP Technology Manager - West (Remote)
About The Position
The Manager, Regional Asset Protection Technology supports stores, field teams, and Asset Protection leaders within an assigned region by managing, maintaining, and improving Asset Protection technology solutions and operational processes. The role is the primary regional liaison for AP technology initiatives, supporting deployment, troubleshooting, maintenance, and optimization of solutions that strengthen Asset Protection effectiveness and operational performance. The manager partners with the Senior Manager, AP Technology, Division Asset Protection Directors, store leadership, Macy's Technology, vendors, and cross-functional business partners to keep solutions reliable, effective, and aligned with operational needs. The role coordinates work orders, repairs, maintenance, local project execution, budgeting support, and vendor engagement across the region. Success calls for relationship-building, project coordination, operational problem-solving, and technology support capabilities.
Requirements
- At least 3 years of experience in Asset Protection, retail operations, technology support, systems administration, project coordination, or a related discipline.
- Experience managing vendors, service providers, maintenance requests, or operational support functions.
- Strong troubleshooting, analytical, and problem-solving abilities.
- Ability to manage multiple priorities while supporting stores and field organizations across a large geographic region.
- Strong interpersonal skills and ability to influence and collaborate across multiple organizational levels.
- Proficiency with Microsoft Office applications, including Excel, PowerPoint, Outlook, and Teams.
- Ability to work a flexible schedule based on department and company needs, including overnight travel and occasional weekend support as required.
- Regularly able to sit, talk, hear, and use hands and fingers to operate computer systems and technology; frequently able to travel, move about store and operational environments, and inspect technology installations; close vision required.
Nice To Haves
- Bachelor's degree in Business Administration, Criminal Justice, Asset Protection, Information Systems, Technology Management, Operations, or a related field; equivalent work experience will also be considered.
- Experience supporting technology deployments, operational projects, maintenance programs, or field support activities.
- Knowledge of retail technology, video systems, RFID technology, security systems, investigative technologies, or related operational platforms.
Responsibilities
- Serve as the primary regional contact for Asset Protection technology solutions supporting stores and field teams in the assigned territory.
- Support implementation, adoption, and operation of Asset Protection technologies, including video management systems, RFID solutions, investigative technologies, exception reporting tools, and related platforms.
- Manage and monitor technology work orders, service requests, and repairs to support timely resolution and minimize operational disruption.
- Coordinate maintenance and repair activities with vendors, Macy's Technology teams, store leadership, and Asset Protection partners.
- Troubleshoot technology issues and work with Technology teams and vendors to identify root causes and implement solutions.
- Conduct store visits and field assessments to evaluate technology performance, identify improvement opportunities, and maintain operational standards.
- Partner with Division Asset Protection Directors and field leaders to prioritize technology needs and support regional objectives.
- Support regional technology budgeting by tracking expenses, monitoring project costs, and assisting with budget planning.
- Coordinate local technology projects, installations, upgrades, pilot programs, and equipment replacements across the region.
- Assist with proof-of-concept testing and pilot evaluations by gathering feedback, documenting results, and supporting implementation planning.
- Monitor technology performance and operational issues to identify recurring trends, risks, and opportunities for improvement.
- Provide store and field teams with guidance on technology functionality, troubleshooting, and operational best practices.
- Coordinate vendor service delivery, installations, repairs, inspections, and maintenance.
- Support technology training and reinforce adoption of new tools, processes, and capabilities.
- Maintain records of technology assets, work orders, repairs, project status, and budget expenditures.
- Support risk assessments, operational reviews, and compliance initiatives related to AP technology.
- Communicate project updates, repair status, operational challenges, and technology recommendations to regional and corporate leadership.
- Foster acceptance and respect and strengthen relationships with colleagues, customers, and communities.
- Perform other duties as assigned.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
