Regional AP Technology Manager - East (Remote)

Macy's•Mason, OH

6d•Remote

About The Position

The Manager, Regional Asset Protection Technology supports stores, field teams, and Asset Protection leaders within an assigned region by managing, maintaining, and improving Asset Protection technology solutions and operational processes. The role serves as the primary regional liaison for AP technology initiatives, supporting deployment, troubleshooting, maintenance, and optimization of solutions that strengthen Asset Protection effectiveness and operational performance. The manager partners with the Senior Manager, AP Technology, Division Asset Protection Directors, store leadership, Macy's Technology, vendors, and cross-functional business partners. The role coordinates work orders, technology repairs, maintenance, local project execution, budgeting support, and vendor engagement across the region. Success requires relationship-building, project coordination, operational problem-solving, and technology support capabilities.

Requirements

At least 3 years of experience in Asset Protection, retail operations, technology support, systems administration, project coordination, or a related discipline.
Experience managing vendors, service providers, maintenance requests, or operational support functions.
Strong troubleshooting, analytical, and problem-solving abilities.
Ability to manage multiple priorities while supporting stores and field organizations across a large geographic region.
Strong interpersonal skills and ability to influence and collaborate across organizational levels.
Proficiency with Microsoft Office applications, including Excel, PowerPoint, Outlook, and Teams.
Ability to work a flexible schedule based on department and company needs, including overnight travel and occasional weekend support as required.
Ability to sit, talk, hear, and use hands and fingers to operate computer systems and technology.
Ability to travel frequently, move about store and operational environments, and inspect technology installations.
Close vision is required.

Nice To Haves

Bachelor's degree in Business Administration, Criminal Justice, Asset Protection, Information Systems, Technology Management, Operations, or a related field; equivalent work experience will also be considered.
Experience supporting technology deployments, operational projects, maintenance programs, or field support activities.
Knowledge of retail technology, video systems, RFID technology, security systems, investigative technologies, or related operational platforms.

Responsibilities

Serve as the primary regional contact for Asset Protection technology solutions supporting stores and field teams within an assigned territory.
Support implementation, adoption, and ongoing operation of Asset Protection technologies, including video management systems, RFID solutions, investigative technologies, exception reporting tools, and related platforms.
Manage and monitor technology-related work orders, service requests, and repair activities to ensure timely resolution and minimal operational disruption.
Coordinate technology maintenance and repair activities with vendors, Macy's Technology teams, store leadership, and Asset Protection partners.
Troubleshoot technology issues and partner with Technology teams and vendors to identify root causes and implement solutions.
Conduct store visits and field assessments to evaluate technology performance, identify improvement opportunities, and ensure operational standards are maintained.
Partner with Division Asset Protection Directors and field leaders to prioritize technology needs and support regional operational objectives.
Support regional technology budgeting by tracking expenses, monitoring project costs, and assisting with budget planning.
Coordinate local technology projects, installations, upgrades, pilot programs, and equipment replacement initiatives across the region.
Assist with proof-of-concept testing and pilot evaluations by gathering feedback, documenting results, and supporting implementation planning.
Monitor technology performance and operational issues to identify recurring trends, risks, and enhancement opportunities.
Provide guidance and support to store and field teams regarding technology functionality, troubleshooting, and operational best practices.
Partner with vendors to coordinate service delivery, installations, repairs, inspections, and ongoing maintenance.
Support technology-related training and reinforce adoption of new tools, processes, and capabilities.
Maintain accurate records of technology assets, work orders, repairs, project status, and budget expenditures.
Support risk assessments, operational reviews, and compliance initiatives associated with AP technology solutions.
Communicate project updates, repair status, operational challenges, and technology recommendations to regional and corporate leadership.
Foster acceptance and respect to strengthen relationships and ensure authentic connections with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement