Regional Sales Manager - East

Pineapple Contracts•New York, NY

1d•Remote

About The Position

Pineapple is seeking a Regional Sales Manager to manage and grow customer relationships across an assigned US region. The role combines account management with new business development, identifying opportunities to increase sales and support business growth. The position is based in New York and is remote. The manager will focus on face-to-face customer appointments, with regular travel—typically a few days at a time and around two to three weeks out of every four. The role also involves being out with customers approximately two to three days per week and staying overnight when required. The Regional Sales Manager serves as the main point of contact for clients, develops account plans and sales strategies, manages opportunities and projects, and works with internal teams to provide a seamless customer experience. They are expected to understand Pineapple’s products, communicate their value, negotiate and close sales, meet KPIs, gather customer feedback, and identify opportunities for retention, renewals, upselling, and cross-selling. Pineapple designs furniture solutions for challenging environments, with a focus on functionality, sustainability, calm, safety, and wellbeing. Founded in 1975, the company operates internationally and employs more than 200 people globally.

Requirements

Background in business development, account management, or commercial sales.
Strong sales-driven mindset and ability to grow existing relationships while winning new business.
Clean driving licence.
Willingness to travel regularly, sometimes at short notice, and stay away overnight when required.
Confident, approachable manner and comfort presenting to clients and senior stakeholders.
Strong organisational skills and ability to manage a busy sales pipeline and follow up opportunities effectively.
Confidence using CRM systems and sales data to manage accounts and identify opportunities.
Comfort working to targets, KPIs, and tight deadlines.
Highly self-motivated, proactive, and driven to achieve results.
Strong commercial awareness and understanding of profitable growth drivers.
Excellent written and verbal communication skills.
Shares Pineapple’s values of teamwork, commitment, ownership, positivity, and responsiveness.

Nice To Haves

Experience working with architecture and design firms.

Responsibilities

Manage the sales region as defined by the US President of Sales.
Act as the main point of contact between clients and the company, understanding client needs, objectives, and challenges.
Arrange and attend 20 quality face-to-face appointments per month with key decision makers.
Manage travel and time efficiently, including regular multi-day trips and overnight stays when required.
Follow up on every opportunity within 48 hours, with support from the wider sales team.
Develop and nurture strong client relationships and make contact with clients monthly.
Keep top-level contacts informed about new products within two weeks of launch.
Develop and implement sales strategies to meet or exceed sales targets.
Review data and recommend strategic approaches to maximise sales in the region.
Identify opportunities for upselling and cross-selling products or services.
Own major projects and ensure each has a strategy in place.
Meet or exceed key performance indicators (KPIs).
Build a thorough understanding of Pineapple’s products and sell them confidently.
Create account plans that document client businesses and growth potential, aligning company offerings with client needs and goals.
Communicate the value proposition of Pineapple’s products or services and keep clients informed about new developments or enhancements.
Negotiate sales agreement terms and conditions, close deals, and finalise client contracts.
Work with marketing, product development, customer support, and other internal teams to provide a seamless client experience and resolve issues.
Stay informed about industry trends, competitors, and market conditions, and use market knowledge to identify new business opportunities.
Gather customer feedback and relay it to relevant departments for continuous improvement.
Develop client-retention strategies, prevent churn, and proactively identify renewals or extensions.
Perform other ad hoc duties as required by the business.