Regional Ambulance Manager (East)

MTM Transit•Washington, DC

4d•$65,440 - $75,000•Remote

About The Position

The Regional Ambulance Manager (East) directly oversees ambulance recruiting, provider relationships and satisfaction, network management, and maintenance. The role provides a high level of service to ambulance partners while maintaining strong operational standards and provider satisfaction, and conducts financial analysis of ambulance transportation costs for the assigned region. This is a remote role that can be located anywhere within the East region of the United States, with travel of up to 25% within the region. The manager recruits, contracts with, and onboards ambulance vendors; manages network coverage and provider performance; negotiates pricing and trip coverage; and drives cost-containment initiatives. The role oversees internal ambulance processes, training, claims resolution, service levels, scheduling, policies, and procedures. It also supports Mobile Integrated Health partnerships and implementations, works with clients as needed, reports on performance and project progress, and serves as the company’s ambulance subject matter expert.

Requirements

High school diploma or G.E.D.
Previous experience in the Emergency Medical Services (EMS) industry.
At least 5 years of experience in EMS or ambulance operations, dispatch operations, logistics, or transportation.
Intermediate-level proficiency or above with Microsoft Word, Excel, Outlook, and PowerPoint.
Valid driver’s license.
Results-driven with the ability to communicate effectively with internal and external clients at all levels.
Ability to prioritize, manage multiple tasks and projects, and meet deadlines.
Strong focus on customers, accountability, teamwork, collaboration, and decisiveness.
Excellent customer orientation, interpersonal skills, communication skills, and follow-through.
Ability to handle sensitive and confidential matters tactfully and professionally.
Strong organizational skills and ability to manage multiple projects simultaneously.
Ability to work well under pressure in a fast-paced environment.
Strong critical-thinking, problem-solving, and analytical skills.
Collaborative team player with a high level of professionalism and customer service.
Ongoing positive attitude and demeanor; ability to act as a company brand ambassador.
Sound judgment and decision-making skills.
Excellent public-speaking and presentation skills.
Knowledge of transportation logistics.
Ability to conduct inspections and audits and communicate issues and corrective actions from an authoritative position with professional courtesy.

Nice To Haves

7 or more years of experience in EMS or ambulance operations, dispatch operations, logistics, or transportation.
Clinical license or degree; Paramedic or EMT credentials are strongly preferred.
Management experience is strongly preferred.

Responsibilities

Recruit ambulance vendors across the assigned region, including identifying, contracting with, and onboarding vendors.
Lead retention and recruitment efforts to ensure comprehensive geographic network coverage.
Negotiate pricing and trip coverage expectations with providers.
Evaluate provider performance and costs and hold vendors accountable for metrics such as on-time performance, cost, and customer service satisfaction.
Maintain knowledge of client expectations, contract agreements, applicable ambulance rates and protocols, Medicaid and Medicare fee schedules, and service-level expectations.
Work with the Mobile Integrated Health team to build ambulance partnerships for community paramedicine and in-home services.
Oversee internal ambulance processes, provider training, and claims resolution.
Drive cost-containment initiatives, including analysis of average costs per trip, average costs per mile, and other measures against budgeted transportation expenses.
Monitor service levels and trip scheduling to ensure client and contract expectations are met.
Provide providers with answers, guidance, and support on ambulance operations from trip scheduling through reimbursement.
Oversee consistent execution of ambulance policies and procedures.
Monitor and communicate overall performance metrics at least monthly, including recruitment progress, trip-setting goals, provider satisfaction, and actions needed to meet metrics.
Track and report ambulance and Mobile Integrated Health implementation project progress and deliverables.
Provide client support when needed.
Ensure providers receive education and training in accordance with MTM and contract-specific requirements.
Participate in planning, revising, implementing, and executing updated amendments and regulations.
Facilitate town halls, conventions, and seminars.
Serve as the company’s ambulance subject matter expert and stay current on industry trends and service expansion opportunities.
Monitor service levels, provider and client satisfaction, and compliance with protocols and procedures to ensure contract standards and consistent quality are met.
Execute new implementations and client expansions.
Conduct inspections and audits, communicate issues, and address corrective actions with professional courtesy.