Regional Account Sales Coordinator
About The Position
The Regional Account Sales Coordinator serves as the key liaison between customers and the outside sales team, including Territory Managers. The role is responsible for executing and managing regional customer business processes across all selling platforms, driving business outcomes, and supporting high customer satisfaction. The coordinator provides customer service and administrative support throughout the consignment-to-cash process, manages customer and contract information in Salesforce, keeps equipment listings current, and coordinates internal resources to meet customer objectives. The role involves occasional travel within Canadian and U.S. regions and occasional onsite work at a Regional Auction Site, each up to 20% annually. Work takes place indoors and outdoors year-round and includes climbing on and off large equipment and trucks.
Requirements
- Excellent customer service skills.
- Experience in sales, customer support, or inside sales.
- Strong oral and written communication skills.
- Strong interpersonal skills and ability to build relationships at all levels inside and outside the company.
- Strong customer management skills.
- Ability to work successfully in a rapidly changing, fast-paced environment.
- Excellent time management and organizational skills.
- Self-motivated and tenacious, with the ability to work independently to achieve goals.
- Willingness to learn continuously and build a knowledge base.
- Team-oriented problem-solving mindset, proactively working with others to meet customer needs.
- Proficiency with general office productivity tools such as Microsoft Word, Excel, PowerPoint, and Outlook.
- Experience with a customer management system, such as Salesforce.
- Ability to travel occasionally within Canada and U.S. regions, up to 20% annually.
- Ability to work onsite occasionally at a Regional Auction Site, up to 20% annually.
- Ability to work indoors and outdoors year-round and climb on and off large equipment and trucks.
Nice To Haves
- Understanding of industrial and construction industries and equipment.
Responsibilities
- Provide exceptional customer service to external and internal customers.
- Build and maintain strong relationships with customers and the sales team, and handle consignment-related administrative tasks.
- Assist customers and the sales team in resolving issues that arise during the consignment-to-cash process.
- Create opportunities and contracts and manage assets in the internal customer management system, Salesforce.
- Collect contract information and manage documents.
- Review sales and online database information to ensure equipment listings are up to date.
- Coordinate and direct internal resources to meet customer objectives and provide excellent customer service.
- Complete assigned responsibilities using a disciplined and systematic approach, adapting to changing priorities, demands, and timelines.
- Collect contact information and manage departmental collaborations to ensure deadlines are met.
- Support the RB Unreserved Commitment to Safety by taking personal responsibility for the safety of oneself, the team, coworkers, and customers.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Basic life insurance
- 401(k) plan with 100% company match on the first 4% contributed
- 15 days of paid time off each year
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
