Regional Account Manager
About The Position
The Regional Account Manager reports to the Regional President and manages security operations across Indiana, Kentucky, Tennessee, Ohio, West Virginia, Pennsylvania, Georgia, North Carolina, and New York. The role oversees daily staffing and administrative functions to meet operational business goals, conducts quality assurance inspections, and manages the regional management team and security personnel. The manager ensures subordinate managers and supervisors understand and deliver orders, resources are available to establish and support posts promptly, and posts are staffed according to contract requirements and post orders. As the regional contract liaison, the manager works with client representatives to deliver high-quality service, oversees security-team training and operational deployment, and ensures standards for conduct, appearance, performance, and training are maintained. The role communicates contract performance and compliance status to the National Account Manager, identifies deficiencies promptly, and attends required meetings with company or client personnel in person or remotely. This position requires travel of up to 50% to facilities in the assigned states. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements
- A bachelor's degree in security management or business administration, or 10 years of experience in security operations management and project management.
- Understanding of security operations and contract management.
- Ability to understand operational KPIs and use data to drive operations.
- Strong interpersonal, critical-thinking, time-management, and multitasking skills.
- Strong communication and teamwork skills, including the ability to interact in a corporate environment and communicate effectively with all levels of management.
- Flexibility and ability to meet deadlines in a high-tempo, changing, fast-paced, and sometimes stressful environment.
- Dependability, business maturity, enthusiasm, and a positive work attitude.
- Customer-service orientation.
- Ability to travel up to 50% to facilities in the assigned states.
- Ability to produce reports, spreadsheets, diagrams, charts, graphs, and other materials using tools such as MS Word, Excel, Access, and SharePoint.
- Ability to sit for prolonged periods and work on a computer, operate and maneuver in field environments, and lift up to 20 pounds at times.
- Near and far vision for reading correspondence and using a computer, and acute hearing when providing phone service.
Nice To Haves
- Experience managing security operations in a manufacturing setting.
- Military experience with an honorable discharge.
- Experience reading and understanding P&L statements.
Responsibilities
- Manage daily security operational staffing requirements and administrative functions across the assigned states to meet business goals and objectives.
- Conduct quality assurance inspections and monitor and manage the regional management team and security personnel.
- Ensure subordinate managers and supervisors understand and deliver orders, resources are available to support or establish posts in a timely manner, and posts are filled according to contract requirements and post orders.
- Serve as the regional contract liaison with client representatives to ensure high-quality service delivery.
- Oversee security-team training and operational employment in the region.
- Ensure standards of conduct, appearance, performance, and training are met.
- Keep the National Account Manager informed of contract performance, compliance status, and deficiencies.
- Attend required meetings with Inter-Con or client personnel, in person or remotely.
- Travel to facilities throughout the assigned states, up to 50%.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
