Regional Account Manager
About The Position
The Regional Account Manager manages security operations across Indiana, Kentucky, Tennessee, Ohio, West Virginia, Pennsylvania, Georgia, North Carolina, and New York. The role oversees daily operational staffing and administrative functions, quality assurance, management teams, security personnel, training, and contract performance. It serves as a regional liaison with client representatives and reports contract compliance and deficiencies to the National Account Manager. The position reports to the Regional President and may require travel to facilities throughout the assigned states, as well as attendance at meetings in person or remotely. Duties and responsibilities may change at any time with or without notice.
Requirements
- Strong interpersonal, critical-thinking, time-management, and multitasking skills.
- Ability to communicate effectively with all levels of management and work in a corporate environment.
- Flexibility and ability to meet deadlines in a fast-paced, changing, high-tempo, and sometimes stressful environment.
- Dependable team player with business maturity, enthusiasm, and a positive work attitude.
- Customer-service orientation.
- Ability to travel up to 50% to facilities in the assigned states.
- Prolonged periods of sitting at a desk and working on a computer; ability to operate, transit, and maneuver in field environments.
- Ability to lift up to 20 pounds at times; near and far vision for reading correspondence and computer use; acute hearing when providing phone service.
Nice To Haves
- Bachelor’s degree in security management or business administration, or 10 years of experience in security operations management and project management.
- Experience managing security operations in a manufacturing setting.
- Military experience with an honorable discharge.
- Experience reading and understanding profit and loss (P&L) statements.
Responsibilities
- Manage daily security operational staffing requirements and administrative functions to meet business goals and objectives across the assigned region.
- Conduct quality assurance inspections and monitor and manage the direct management team and security personnel.
- Ensure subordinate managers and supervisors understand and deliver orders, that sufficient resources are available to support or establish posts promptly, and that posts are filled according to contract requirements and post orders.
- Serve as the regional contract liaison with client representatives to ensure high-quality service within limited turnaround times.
- Oversee security team training and operational deployment in the region.
- Ensure standards of conduct, appearance, performance, and training are met.
- Keep the National Account Manager informed about contract performance, compliance status, and deficiencies.
- Attend required meetings with company or client personnel in person or remotely.
- Travel to facilities across the assigned states, as required.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
