Regional Account Manager (88582)

Inter-Con Security Systems • Charlotte, NC

2d

About The Position

Inter-Con Security Systems, Inc. is hiring a Regional Account Manager to oversee security operations across Indiana, Kentucky, Tennessee, Ohio, West Virginia, Pennsylvania, Georgia, North Carolina, and New York. The position reports to the Regional President and manages daily staffing requirements and administrative functions to meet operational goals and contract requirements.

The Regional Account Manager conducts quality assurance inspections and manages the region’s management team and security personnel. The role ensures subordinate managers and supervisors understand and carry out orders, resources are available to support posts, and posts are staffed according to contract requirements and post orders. As the regional contract liaison, the manager works with client representatives to deliver high-quality service, oversees security-team training and operational deployment, and upholds standards for conduct, appearance, performance, and training. The manager also keeps the National Account Manager informed about contract performance, compliance status, and deficiencies, and attends required meetings in person or remotely.

The position requires travel of up to 50% to facilities in the specified states. Work includes desk and computer tasks as well as activity in field environments. Duties and responsibilities may change at any time with or without notice.

Requirements

• Bachelor’s degree in security management or business administration, or 10 years of experience in security operations management and project management.
• Understanding of security operations and contract management.
• Ability to understand operational KPIs and use data to drive operations.
• Strong interpersonal, critical-thinking, time-management, and multitasking skills.
• Ability to communicate effectively with all levels of management and work in a corporate environment.
• Flexibility and ability to meet deadlines in a fast-paced, changing, and sometimes stressful environment.
• Dependable, team-oriented work style, business maturity, enthusiasm, and positive work attitude.
• Customer-service orientation.
• Ability to travel up to 50% to facilities in the assigned states.
• Ability to independently develop reports, spreadsheets, diagrams, charts, graphs, and other work products using tools such as MS Word, Excel, Access, and SharePoint.
• Ability to sit for prolonged periods and work on a computer, operate and move through field environments, and lift up to 20 pounds at times.
• Near and far vision for reading correspondence and computer use, and acute hearing for phone service.

Nice To Haves

• Experience reading and understanding P&L statements.
• Experience managing security operations in a manufacturing setting.
• Military experience with an honorable discharge.

Responsibilities

• Manage daily security operational staffing requirements and administrative functions across assigned operations.
• Conduct quality assurance inspections and monitor and manage the regional management team and security personnel.
• Ensure managers and supervisors understand and deliver orders, adequate resources are available, and posts are filled according to contract requirements and post orders.
• Serve as the regional contract liaison with client representatives and support delivery of high-quality service.
• Oversee training and operational employment of the regional security team.
• Ensure standards of conduct, appearance, performance, and training are met.
• Keep the National Account Manager informed about contract performance, compliance status, and deficiencies.
• Attend required meetings with company or client personnel, either in person or remotely.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager