Regional Account Manager (88583)

Inter-Con Security Systems • Nashville, TN

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About The Position

Inter-Con Security Systems, Inc. is hiring a Regional Account Manager to oversee security operations across Indiana, Kentucky, Tennessee, Ohio, West Virginia, Pennsylvania, Georgia, North Carolina, and New York. The role reports to the Regional President and is responsible for daily operational staffing and administrative functions, meeting business goals, and ensuring services comply with contract requirements and post orders.

The Regional Account Manager oversees the regional management team and security personnel, conducts quality assurance inspections, and ensures that managers and supervisors understand and carry out orders. The role serves as the regional contract liaison with clients, oversees security-team training and operational deployment, and ensures high standards of conduct, appearance, performance, and training. The manager also keeps the National Account Manager informed about contract performance, compliance status, and deficiencies, and attends required meetings with company or client personnel, in person or remotely. Travel of up to 50% to facilities in the assigned states is required.

Requirements

• Strong understanding of security operations and contract management.
• Ability to understand operational KPIs and use data to drive operations.
• Strong interpersonal, critical-thinking, time-management, and multitasking skills.
• Strong communication skills and ability to work as part of a team.
• Ability to interact in a corporate environment and communicate effectively with all levels of management.
• Flexibility and ability to meet deadlines in a high-tempo, changing, fast-paced, and sometimes stressful environment.
• Dependability, business maturity, enthusiasm, and a positive work attitude.
• Customer-service orientation.
• Ability to travel up to 50% to facilities in the assigned states.
• Preferred candidate has a bachelor’s degree in security management or business administration, or 10 years of experience in security operations management and project management.
• Ability to create reports, spreadsheets, diagrams, charts, graphs, and other products using tools such as MS Word, Excel, Access, and SharePoint.

Nice To Haves

• Experience reading and understanding profit and loss statements.
• Experience managing security operations in a manufacturing setting.
• Military experience with an honorable discharge.

Responsibilities

• Manage daily security operational staffing requirements and administrative functions across the assigned regional states.
• Conduct quality assurance inspections and monitor and manage the direct management team and security personnel.
• Ensure subordinate managers and supervisors understand and deliver orders, resources are available to support or establish posts promptly, and posts are staffed according to contract requirements and post orders.
• Serve as the regional contract liaison with client representatives to ensure high-quality service within required turnaround times.
• Oversee training and operational deployment of the regional security team.
• Ensure standards of conduct, appearance, performance, and training are met.
• Keep the National Account Manager informed about contract performance, compliance status, and deficiencies.
• Attend required meetings with Inter-Con or client personnel, either in person or remotely.
• Travel to facilities in the assigned states, up to 50%.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager