Regional Account Manager, Commercial
About The Position
The Regional Account Manager provides sales leadership for designated strategic accounts. The role partners with key customer management, stakeholders, and internal teams to identify, plan, and execute growth strategies for large-scale facilities services initiatives, including janitorial services, the ABM EnhancedClean Program, facility services engineering, and parking management. The position also cross-sells other facility services and ensures ABM program quality and implementation of contract terms. The Regional Account Manager is responsible for financial performance, profit and loss, accounts receivable, work order management, and problem resolution. The role also supports change and transition activities, monitors rollout schedules and targets, and delivers client presentations and updates.
Requirements
- At least 8 years of relevant professional experience.
- At least 4 years of major account experience.
- At least 2 years of experience in the services sector.
- Ability to communicate and present effectively to all levels, including executive audiences.
- Ability to present to groups.
- Strong knowledge and experience in account management within the facilities services industry.
- A successful track record in selling and/or growing large, complex accounts.
- History of building relationships with existing clients to maintain current sales and facilitate add-on business and services.
- Ability to represent the company at local or regional conferences, national meetings, and trade organizations.
- Ability to solve problems quickly and manage multiple accounts across a large geographic area.
Nice To Haves
- Bachelor’s degree or equivalent level of professional experience.
Responsibilities
- Establish productive, professional relationships with key ABM and client personnel in the assigned industry group and/or strategic accounts.
- Partner, consult, and communicate with key customer management.
- Partner, consult, and communicate with key internal stakeholders.
- Identify, plan, and execute growth strategies and tactics.
- Support change and transition activities and monitor rollout schedules, targets, and plans.
- Ensure standardization programs are established and used effectively.
- Coordinate customer billing, reporting, and accounting requirements in accordance with ABM standards.
- Monitor profit and loss statements to ensure accuracy and optimal financial performance.
- Monitor account receivables activity to ensure accuracy and timeliness.
- Ensure contract terms and requirements are upheld by both the customer and ABM.
- Follow up and ensure problems or issues are resolved through work order management.
- Present information to customers during key meetings and reviews.
Benefits
- Comprehensive benefits package.
- World-class training program.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
