Regional Account Manager - Commercial (DC)

ABM US•Washington, DC

7d•$100,000 - $130,000

About The Position

The Regional Account Manager provides sales leadership for a designated portfolio of strategic accounts. The role partners with customer management, stakeholders, and internal teams to identify, plan, and execute growth strategies for large-scale facilities services initiatives, including janitorial services, the ABM EnhancedClean Program, facility services engineering, and parking management. The RAM also cross-sells other facility services and ensures program quality and implementation of contract terms. The position is responsible for account financial performance, including profit and loss and accounts receivable, as well as work order management and problem resolution. The RAM builds professional relationships, supports change and transition activities, monitors program rollout and standardization, coordinates billing and reporting, and presents updates to clients during key meetings and reviews.

Requirements

At least 8 years of relevant professional experience in account management, preferably in facilities.
At least 4 years of major account experience.
At least 2 years of experience in the services sector.
Ability to communicate and present effectively to all levels, including executives.
Ability to present to groups.
Strong knowledge and experience in account management within the facilities services industry.
Successful track record selling and/or growing large, complex accounts.
History of building relationships with existing clients to maintain sales and facilitate add-on business and services.
Ability to represent the company at local or regional conferences, national meetings, and trade organizations.
Ability to solve problems quickly and manage multiple accounts over a large geographic area.

Nice To Haves

Bachelor’s degree or equivalent level of professional experience.

Responsibilities

Establish productive, professional relationships with key ABM and client personnel in the assigned industry group and/or strategic accounts.
Partner, consult, and communicate with key customer management.
Partner, consult, and communicate with key internal stakeholders.
Identify, plan, and execute growth strategies and tactics.
Support change and transition activities, and monitor rollout schedules, targets, and plans.
Ensure standardization programs are established and used effectively.
Coordinate billing, reporting, and accounting requirements for customers in accordance with ABM standards.
Monitor profit and loss statements to ensure accuracy and optimal financial performance.
Monitor account receivables to ensure accuracy and timeliness.
Ensure both the customer and ABM uphold contract terms and requirements.
Follow up and ensure problems or issues are resolved through work order management.
Present information to customers during key meetings and reviews.
Cross-sell other facility services and ensure ABM program quality and contract implementation.