Regional Account Manager San Diego, CA

James Hardie

1d•$71,000 - $95,000•Remote

About The Position

The Regional Account Manager (RAM), Outdoor Living Products, works remotely from San Diego, California, reports to the District Sales Manager, and works with a regional team of sellers. The role owns downstream contractor demand for decking products within an assigned segment and is responsible for defending business, increasing customer share of wallet, driving material conversion, growing market share, and expanding adoption of premium products. The RAM executes district plans and partners with the Channel Manager and field teams to convert demand into sustained territory growth. The RAM manages assigned dealer and distributor accounts while engaging builders, architects, contractors, and other market stakeholders. The position develops and executes account and territory plans, maintains customer relationships, reviews account performance, manages CRM records and pipeline opportunities, and uses data and customer feedback to guide priorities and recommend improvements. It also creates downstream demand, supports dealer conversions and cross-selling, builds contractor relationships, and provides ongoing TimberTech installation training. The role identifies and pursues competitor displacement opportunities, communicates product differentiation, and adjusts demand-generation efforts based on results and market feedback. It requires local territory activity and travel outside the local market of up to 50% of the time. A valid driver’s license is required, and continued employment depends on maintaining a satisfactory Motor Vehicle Record that meets the company’s driving eligibility standard. The stated pay range is $71,000 to $95,000, with placement depending on factors such as experience, skills, geography, and internal equity. The position qualifies for benefits and participation in a bonus plan.

Requirements

Bachelor’s degree or equivalent experience.
At least 3 years of progressive sales experience, preferably in the building products industry, with strong organization, discipline, and self-structure.
At least 1 year of experience using a Customer Relationship Management system, such as Salesforce, HubSpot, or Zoho.
Ability to travel outside the local market up to 50% of the time.
Valid driver’s license and ability to maintain a satisfactory Motor Vehicle Record that meets the company’s driving eligibility standard.
Ability and willingness to cultivate relationships, grow networks, nurture leads, and identify targets.
Ability to negotiate and collaborate with business leaders to achieve effective outcomes.
Strong understanding of sales processes, sales funnel management, and sales practices; knowledge of market segmentation and go-to-market strategies.
Strong business and financial acumen, preferably related to the construction industry, including understanding builder, dealer, and installer financials such as margins, turns, and labor optimization, as well as market opportunity and dynamics.
Flexibility to identify and attend key activities in the assigned territory while managing a priority-based schedule with prospective customers.
Ability to influence internal and external stakeholders and build relationships at all organizational levels.
Ability to present to large groups and communicate in a compelling manner.
Familiarity with communication tools such as DISC and SLII.
Familiarity with basic construction practices and the residential construction process.
Ability to learn the James Hardie product line, including product features, applications, installation considerations, and value drivers for residential and commercial projects.

Nice To Haves

Sales experience in the building products industry.
Knowledge of construction-industry business and financial practices.

Responsibilities

Identify opportunities to expand product adoption, increase share of wallet, and introduce solutions aligned with customer needs.
Maintain strong, long-term relationships with key customer accounts through regular engagement, responsiveness, and value-added support.
Partner with assigned dealers and distributors and with market stakeholders, including builders, architects, and contractors, to support partnership, satisfaction, and loyalty.
Develop structured account plans and execute growth targets for key accounts.
Conduct regular business reviews to assess account goals, performance, challenges, and future needs.
Translate customer feedback into internal recommendations for product, pricing, service, or process improvements.
Maintain account profiles, activity logs, and pipeline opportunities in CRM tools.
Use data to forecast account performance, identify trends, and prioritize actions.
Engage market stakeholders to drive downstream demand for decking by influencing material selection and enabling cross-selling in support of Channel Managers.
Work with Channel Managers and Exterior RAMs to gain share at the early-buy stage and create downstream demand that drives dealer conversions.
Build contractor relationships through ongoing engagement and tailored product solutions; drive material conversion and support regional growth priorities.
Provide continuous training on installation techniques and best practices for TimberTech products.
Identify competitor displacement opportunities, communicate product differentiation, and execute targeted efforts to increase share of wallet.
Develop and execute a territory plan that translates regional priorities into daily activity.
Manage pipeline, targeting, and follow-up to meet demand-generation goals; adjust the approach based on performance and market feedback.