Refugee Case Manager

Bethany Christian Services USA • Memphis, TN

9d

About The Position

Bethany Christian Services is a faith-rooted organization that works to ensure children are safe, loved, and connected through family. It strengthens families, supports foster care and adoption, and serves refugees across 29 states. The Refugee Case Manager helps advance this mission by providing culturally sensitive case management to refugee clients during the defined period following their arrival in the United States.

The role includes maintaining client records and completing documentation in accordance with partner, Department of State, and contractual requirements; coordinating services with internal Bethany programs and community resources; and consulting regularly with a supervisor about cases and case plans. The manager also supports local community volunteers, may transport clients, and stays informed about refugee issues and applicable agency, federal, and state regulations. The schedule may include on-call duties outside normal business hours, evening airport arrivals, and weekend home visits. Responsibilities may vary by program and may include participation in Bethany-sponsored events and other assigned duties.

Requirements

• Bachelor’s degree in Behavioral Sciences, Human Services, or a Social Services field from an accredited college.
• Sensitivity in communicating and developing cross-cultural relationships.
• Excellent verbal and written communication skills.
• Ability to work collaboratively as a team player.
• Demonstrated clinical, therapeutic, and crisis intervention skills.
• Ability to work independently and maintain a high level of confidentiality.
• Willingness and ability to work a flexible schedule that may include evening airport arrivals and weekend home visits.
• Commitment to the goals of refugee resettlement, co-sponsorship, and the program mission.
• Be at least 21 years old and hold a valid driver’s license, with at least 3 years of driving experience in the United States, to operate a vehicle on behalf of Bethany.
• Pass a Motor Vehicle Records check and maintain a reliable vehicle with proof of adequate insurance coverage.
• Pass a criminal history screen, including state and local child protection agency registries.
• Subscribe to and integrate the agency Statement of Faith, Mission Statement, and Commitment to Unity.

Nice To Haves

• Child welfare and/or case management experience is strongly preferred.
• Bilingual ability is preferred: English and Arabic, French, Kinyarwanda, Swahili, or other indigenous languages for Refugee Resettlement; or English and Dari, Farsi, Pashto, or other applicable languages for the Afghan program.
• Prior work experience serving refugees is preferred.

Responsibilities

• Provide culturally sensitive case management services to refugee clients during the defined timeframe from their arrival in the United States.
• Maintain current client-file information as required by partner organizations and the Department of State.
• Ensure services are delivered as described in partner organizations’ handbooks and contractual agreements.
• Complete paperwork within time frames specified by contract guidelines.
• Attend weekly supervisor meetings to consult on cases and review case plans and direction.
• Collaborate with internal Bethany program staff to coordinate services for clients enrolled in their programs.
• Maintain understanding of current refugee issues through reading, seminars, task forces, committees, and personal involvement with refugees.
• Stay informed about community resources and refer clients for support as needed.
• Complete on-call duties, including duties outside normal business hours and on weekends.
• Support volunteers from local community groups by providing information and training as needed.
• Provide transportation to clients as needed.
• Stay informed about agency, federal, and state regulatory requirements related to social services.
• Participate in Bethany-sponsored events when required or asked.
• Complete other duties as assigned.

Benefits

• Access to training, professional development, and career growth opportunities.
• Comprehensive medical, dental, and vision insurance.
• 403(b) retirement plan with employer match eligibility.
• Generous time off, including 11 paid holidays, PTO Your Way, paid parental leave, and separate sick and paid absence banks.
• Education reimbursement for those who qualify.
• Comprehensive employee assistance and wellness program.
• Employer-paid long-term disability and group term life insurance.

What This Job Offers

• Job Type: Full-time