CASE MANAGER - REFUGEE HEALTH PROMOTION (RHP)

CATHOLIC CHARITIES FAMILY AND COMMUNITY SERVICES•City of Rochester, NY

3d•$20 - $22

About The Position

The Health Case Manager provides comprehensive health case management for refugee clients identified as having special health needs. Working collaboratively with departmental colleagues, the role helps ensure vulnerable clients have access to mental health care and specialized community services. The Health Case Manager fosters consistent, collaborative communication across program staff and maintains a trauma-informed care environment to support client wellbeing. The position is full-time, Monday through Friday from 9 a.m. to 5 p.m., with a salary of $20 to $22 per hour. The role may require work in various community locations and settings that may not be handicapped accessible, as well as home visits and transporting or accompanying clients to appointments, activities, or meetings.

Requirements

A minimum of an associate degree in social work, human services, international relations, or a related field is preferred; an equivalent combination of education and experience will be considered.
Valid and clean New York State driver's license and ability to conduct home visits.
Valid PPD screening available.
Preferred minimum of 1–2 years of experience in case management and community outreach, including work with populations such as people affected by substance use disorder, older adults, people with mental health needs, or refugees.
Ability to perform duties in various community locations and settings that may not be handicapped accessible.
Successful completion of a background check is required for an employment offer.

Nice To Haves

Knowledge of Medicaid, SNAP, Social Security, and legal systems.

Responsibilities

Maintain a caseload and ensure case files are complete and comply with agency, departmental, regulatory, and funder guidelines.
Conduct relevant screenings and assessments, including psychosocial, mental health, financial, and employment-status assessments.
Develop, implement, and monitor comprehensive, solution-focused service plans with measurable goals.
Assist with discharge planning to support safe and effective transitions.
Facilitate, transport, and accompany clients to relevant appointments, activities, or meetings as needed.
Support clients in understanding and meeting service-provider expectations.
Connect clients with social-support opportunities, including recreational activities, faith-based groups, and peer-support programs.
Provide educational guidance on topics that promote client self-sufficiency.
Collaborate with referring agencies, funders, and internal staff to address client needs.
Communicate regularly with service providers to coordinate benefits and address treatment needs.
Promptly report urgent client concerns or incidents in accordance with established protocols.
Advocate for clients by completing request letters, referral forms, and eligibility documentation for charitable organizations and public agencies.
Maintain current knowledge of community resources and connect clients with appropriate services and opportunities.
Document case activity in agency-approved databases or online platforms in compliance with regulatory standards.
Meet or exceed productivity and documentation standards.
Notify the supervisor of significant client-related events and follow program incident-reporting procedures.
Participate in program, departmental, and agency-wide meetings, case reviews, and training sessions.
Pursue professional development through continuing education, workshops, conferences, and independent learning.
Maintain up-to-date knowledge of relevant regulations, standards, and best practices for serving the client population.
Attend interagency meetings and represent the agency in community and provider forums as needed.
Follow applicable federal and state laws and regulations, including those governing confidentiality, privacy, program operations, billing, and documentation.
Support the agency's Mission, Vision, Values, and Strategic Plan.
Perform other duties as assigned and follow appropriate supervisory direction.