Case Manager, Refugee Resettlement

Jewish Family Service of San Diego • San Diego, CA

10h • $26 - $27 • Onsite

About The Position

The Resettlement Case Manager provides direct case management services to refugee resettlement clients and manages an assigned caseload. As a member of the Refugee Resettlement team, the role coordinates client services with staff and other providers, maintains accurate case records, completes data entry, and submits required reports by established deadlines. The position reports to the Resettlement Program Manager and collaborates with the Refugee Resettlement team to support service delivery and client outcomes.

This is a full-time, non-exempt position (37.5+ hours per week) based fully onsite. The pay range is $26–$27 per hour. The role requires off-site travel, including meetings with employers and client transportation. Physical demands include sitting, talking, listening, standing, walking, keyboarding, handling papers, reaching for the phone, and lifting, pushing, or pulling up to 25 pounds.

Requirements

• High school diploma or equivalent GED; some college or a bachelor’s degree is desirable.
• Valid California driver’s license, insurance, and reliable personal vehicle; willingness to travel off-site for employer meetings, client interviews, and client transportation.
• Familiarity with social service systems in San Diego and California for low-income families.
• Experience providing case management in a social services setting.
• Experience working with refugee and/or immigrant populations.
• Self-starter with strong problem-solving skills and demonstrated ability to multitask, prioritize duties, and manage time effectively.
• Strong relationship-building, diplomacy, and networking skills, with ability to build internal and external relationships.
• Demonstrated ability to work and communicate effectively in a multicultural environment.
• Advanced use of Microsoft Office programs, including Outlook, Excel, and Word.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and customer relationship skills.
• Ability to sit, talk, and listen regularly; stand and walk frequently; use hands and arms to operate a keyboard, handle papers, and reach for a phone; and lift, push, or pull 25 pounds.
• Concentration and good hearing are required in a moderate-noise environment.

Nice To Haves

• Experience in a nonprofit setting is preferred.
• Fluency in a client target language is strongly desired.
• Some college or a bachelor’s degree is desirable.

Responsibilities

• Provide case management to eligible refugee and/or immigrant clients, including internal and external referrals, and track clients’ progress toward goals.
• Assess and coordinate referrals to local service and housing providers, San Diego Health and Human Services, and other partners or services as needed.
• Assist clients with enrolling in eligible benefits and orient them to the services they receive.
• Advocate for clients to help them identify and access necessary services.
• Represent clients in communicating with providers.
• Advise clients to help them understand the necessity and purpose of the services they receive.
• Conduct community outreach and presentations to develop a support system for eligible populations.
• Participate in collaborative and work group meetings related to case management services.
• Manage data and documentation according to program guidelines.
• Maintain case files for the assigned program; the Program Manager performs quality assurance of those files.
• Perform other duties as assigned by the supervisor.

Benefits

• Comprehensive, low-cost healthcare coverage for employees.
• Generous employer 401(k) contributions.
• Employer-covered life insurance.
• Paid vacation time and sick leave.
• 15 paid holidays, including Federal and Jewish holidays when they fall on a normal scheduled work day, and floating holidays.
• Two Wellness Days per year to support employees’ mental wellness.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED