Refugee Resettlement Case Manager

Catholic Charities of the Diocese•South Bend, IN

2d•Onsite

About The Position

This position provides comprehensive services to clients, addressing their housing, healthcare, financial, educational, translation, and other daily living needs. The role involves developing and implementing service plans, collaborating with community resources, and making referrals to meet specific refugee needs. The Case Manager will also assist clients with employment and English-language learning programs, provide advocacy, crisis intervention, and assist with housing-related tasks. Additionally, the role requires maintaining accurate documentation, complying with grant requirements, and participating in professional development activities.

Requirements

Bachelor’s degree in social work, psychology, sociology, or a related field
Six to twelve months of related experience
Excellent written and verbal communication skills
Ability to represent the agency professionally in a variety of settings
Proficiency in internet use, word processing, spreadsheets, and email
Ability to travel frequently within St. Joseph County
Must have a reliable vehicle in good working condition
Must have a valid driver’s license
Must have a clean driving record
Must have full coverage vehicle insurance for transporting clients
Must have access to safe, timely, and reliable transportation

Nice To Haves

Proficiency in a foreign language is preferred
Experience with Microsoft Office is preferred

Responsibilities

Provides services that address clients’ housing, health care, financial, educational, translation, and other daily living needs.
Provides direct assistance to clients and submits required documentation to the Finance Department.
Develops and implements service plans to address refugees’ specific needs.
Collaborates with community resources and makes appropriate referrals to meet clients’ needs.
Develops and plans new programs to address refugee needs.
Assists clients with enrolling in employment services and English-language learning programs.
Completes and submits required periodic reports.
Provides client advocacy services as needed.
Provides crisis intervention and emergency services as needed.
Completes and maintains required documentation in accordance with agency and program policies and procedures.
Assists with preparing housing, locating and moving furniture, and completing related tasks as needed.
Works with other case managers to provide coordinated services to clients.
Complies with all grant, funding, and audit requirements for the program.
Participates in educational and training activities to strengthen professional and job-related skills.
Performs other appropriate duties and responsibilities as assigned.
Nothing in this job description restricts the agency’s right to assign or reassign duties and responsibilities to this position at any time.