Case Manager - Refugee Youth Mentoring
About The Position
The Refugee Youth Mentoring Case Manager supports refugee and immigrant youth and their families through one-on-one and group mentoring, case management, and connections to community resources that promote school success, social integration, and personal growth. The role includes conducting needs assessments, coordinating referrals, maintaining accurate documentation, and advocating for clients within community systems. The Case Manager ensures clients receive trauma-informed, culturally responsive, and equitable care. The position may be hybrid or in an office depending on program needs. Occasional evening or weekend hours may be required for client emergencies or community events, and some local travel may be required.
Requirements
- Bachelor's degree in social work, human services, psychology, public health, or a related field, or equivalent experience in lieu of a degree.
- Minimum 3 years of case management or direct service experience.
- Strong understanding of trauma-informed, strength-based, and culturally responsive care.
- Excellent communication, documentation, and interpersonal skills.
- Ability to manage diverse caseloads and work effectively under pressure.
- Knowledge of local community resources and social service systems.
- Proficiency in Microsoft 365 and case management software.
- Some local travel may be required.
Nice To Haves
- Case management or direct service experience in a nonprofit or humanitarian setting.
- Master’s degree in social work (MSW) or a related field.
- Experience working with vulnerable populations, such as refugees, survivors of violence, or people experiencing homelessness.
- Multilingual abilities.
- Familiarity with federal, state, and local social service regulations.
Responsibilities
- Conduct intake assessments to determine client needs, risks, and eligibility for services.
- Develop individualized service plans with measurable goals and timelines.
- Provide ongoing case management, monitor progress, and adjust plans as needed.
- Facilitate access to housing, healthcare, employment, education, legal support, and financial assistance.
- Offer crisis intervention and safety planning as appropriate.
- Advocate for clients with external agencies to secure necessary resources.
- Maintain working relationships with community partners, government agencies, and service providers.
- Connect clients to internal and external programs aligned with their goals.
- Participate in conferences, interdisciplinary meetings, and collaborative initiatives.
- Maintain accurate, timely, and confidential case files in accordance with organizational and funder requirements.
- Track client outcomes and prepare reports for internal use and grant compliance.
- Ensure adherence to ethical standards, program protocols, and data privacy regulations.
- Contribute to program development, improvement, and evaluation.
- Support outreach, workshops, and community education activities.
- Participate in trainings on trauma-informed care, cultural humility, and client advocacy.
- Perform other duties as assigned.
Benefits
- 403(b) retirement plan
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off: 18 days, increasing to 24 days after 2 years
- 14 official holidays
- 12 sick days off, accrued monthly
- Life insurance and AD&D
- Long-term and short-term disability
- Employee Assistance Program (EAP)
- Health Savings Account
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What This Job Offers
Job Type
Full-time
