Case Manager, Refugee Resettlement

Jewish Family Service of San Diego • San Diego, CA

2d • Onsite

About The Position

The Resettlement Case Manager provides direct, hands-on case management to refugee resettlement clients while managing an assigned caseload. As part of the Refugee Resettlement team, the role coordinates services with staff and community partners, maintains accurate case records, completes detailed data entry, and submits required reports by established deadlines. The position reports to the Resettlement Program Manager and collaborates with the team to support effective service delivery and positive client outcomes. The role is full-time, non-exempt, fully onsite, and scheduled for 37.5 or more hours per week. The pay range is $26–$27 per hour.

Requirements

• High school diploma or equivalent GED, or some college.
• Valid California driver's license, insurance, a reliable personal vehicle, and willingness to travel off-site, meet with employers, facilitate client interviews, and provide client transportation.
• Familiarity with social service systems in San Diego and California for low-income families.
• Experience providing case management in a social services setting.
• Experience working with refugee and/or immigrant populations.
• Self-starter with strong problem-solving skills and the ability to multitask, prioritize duties, and manage time effectively.
• Strong relationship-building, diplomacy, and networking skills, including the ability to build internal and external relationships.
• Demonstrated ability to work and communicate effectively in a multicultural environment.
• Advanced use of Microsoft Office programs, including Outlook, Excel, and Word.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and customer relationship skills.
• Regularly sit, talk, and listen; frequently stand, walk, use hands and arms to operate a keyboard, handle papers, and reach for the phone.
• Ability to lift, push, or pull 25 pounds.
• Good hearing and concentration in a moderately noisy environment.

Nice To Haves

• Bachelor’s degree is desirable.
• Experience in a nonprofit setting is preferred.
• Fluency in a client target language is strongly desired.

Responsibilities

• Provide case management to eligible refugee and/or immigrant clients, including internal and external referrals, and track progress toward client goals.
• Assess and coordinate referrals to local service and housing providers, San Diego Health and Human Services, and other partners or services as needed.
• Assist clients with enrolling in eligible benefits and orient them to the services they receive.
• Advocate for clients to identify and access necessary services.
• Represent clients in communicating with service providers.
• Advise clients about the necessity and purpose of the services they receive.
• Conduct community outreach and presentations to develop a system of support for eligible populations.
• Participate in collaborative and work group meetings related to case management services.
• Manage data and documentation according to program guidelines.
• Maintain case files for the assigned program; the Program Manager provides quality assurance of those files.
• Perform other duties as assigned by the supervisor.

Benefits

• Comprehensive, low-cost healthcare coverage for employees.
• Generous employer 401(k) contributions.
• Employer-covered life insurance.
• Paid vacation time and sick leave.
• 15 paid holidays, including Federal and Jewish holidays when they fall on a normally scheduled work day, and floating holidays.
• Two Wellness Days to support employees’ mental wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED