Case Manager - Refugee Health Promotion (Rhp)

Catholic Charities Family and Community Services•Rochester, NY

About The Position

Catholic Charities Family and Community Services is hiring a full-time Health Case Manager to provide comprehensive health case management to refugee clients identified as having special health needs. Working with departmental colleagues, the case manager helps vulnerable clients access mental health care and specialized community services, promotes coordinated communication among program staff, and maintains a trauma-informed environment that supports client wellbeing. The role includes maintaining compliant case files, assessing client needs, developing and monitoring service plans, supporting safe transitions, and connecting clients with providers, benefits, community resources, and social supports. The case manager also documents services, advocates for clients, participates in meetings and professional development, and follows applicable laws, regulations, and agency procedures. The position may involve work in varied community settings, including settings that may not be handicapped accessible, and requires the ability to conduct home visits. The position is scheduled Monday through Friday, 9 a.m. to 5 p.m. Compensation is $20 to $22 per hour. Employment offers are contingent on successful completion of a background check.

Requirements

A minimum of an associate’s degree in social work, human services, international relations, or a related field is preferred; an equivalent combination of education and experience will be considered.
Valid and clean New York State driver’s license and ability to conduct home visits.
Valid PPD screening available.
Preferred minimum of 1–2 years of experience in case management and community outreach, including work with people affected by substance use disorder, older adults, mental health needs, or refugee populations.
Ability to perform duties in various community locations and settings, some of which may not be handicapped accessible.
Successful completion of a background check is required for an employment offer.

Nice To Haves

Knowledge of Medicaid, SNAP, Social Security, and legal systems is helpful.
Experience in case management and community outreach, particularly with people affected by substance use disorder, older adults, mental health needs, or refugee populations.

Responsibilities

Maintain a caseload and ensure case files are complete and compliant with agency, departmental, regulatory, and funder guidelines.
Conduct relevant screenings and assessments, including psychosocial, mental health, financial, and employment-status assessments.
Develop, implement, and monitor comprehensive, solution-focused service plans with measurable goals.
Assist with discharge planning to support safe and effective transitions.
Facilitate, transport, and accompany clients to appointments, activities, or meetings as needed.
Help clients understand and meet service-provider expectations.
Connect clients with social-support opportunities, including recreational activities, faith-based groups, and peer-support programs.
Provide educational guidance that promotes client self-sufficiency.
Collaborate with referring agencies, funders, and internal staff to address client needs.
Communicate regularly with service providers to coordinate benefits and address treatment needs.
Report urgent client concerns or incidents promptly according to established protocols.
Advocate for clients by completing letters of request, referral forms, and eligibility documentation for charitable organizations and public agencies.
Maintain knowledge of community resources and connect clients with appropriate services and opportunities.
Document case activity in agency-approved databases or online platforms in accordance with regulatory standards.
Meet or exceed productivity and documentation standards.
Notify the supervisor of significant client-related events and follow incident-reporting procedures.
Participate in program, departmental, and agency-wide meetings, case reviews, and training sessions.
Pursue professional development through continuing education, workshops, conferences, and independent learning.
Keep current with regulations, standards, and best practices relevant to serving the client population.
Attend interagency meetings and represent the agency in community and provider forums as needed.
Follow applicable federal and state laws and regulations, including confidentiality, privacy, program, billing, and documentation requirements.
Support the agency’s mission, vision, values, and strategic plan.
Perform other related duties as assigned and follow supervisory direction.