Referral Coordinator

United Digestive•Athens, GA

1d•Onsite

About The Position

The Referral Coordinator handles office duties and schedules patient appointments for procedures, follow-up visits, and ancillary services. The role obtains and maintains accurate patient information, manages physician schedules, and coordinates referrals from primary care physicians and other specialists. The coordinator must be cross-trained in front-office and patient-service functions to provide coverage at practice office locations as needed. The position is based in Athens, Georgia, with travel to Metro-area office locations as business requirements require.

Requirements

High school diploma or GED.
Two to three years of specialty clinic experience.
Computer literacy and ability to operate a healthcare system and multiple Microsoft Office applications.
Ability to treat patients, visitors, coworkers, and physicians with courtesy and respect.
Professional, outgoing, warm, and helpful attitude; compassion toward people who are ill and need assistance.
Ability to plan, prioritize, and complete multiple delegated tasks.
Ability to work under pressure and assess, respond to, and communicate issues in a timely manner.
Clear communication with patients and coworkers by telephone, email, and in person.
Ability to interpret and apply clinical and non-clinical policies and procedures.
Ability to sit and stand in a normal office environment and travel as business needs require.

Nice To Haves

Certified Medical Assistant certification.
Gastroenterology experience.
Bilingual ability.

Responsibilities

Schedule, reschedule, and manage cancellations and no-shows for patient visits and procedures.
Maintain current physician schedules and endoscopy block time, and schedule patients according to physician availability and preferences.
Collect and record accurate patient information in accordance with UD documentation requirements.
Schedule applicable procedures in UD endoscopy suites and coordinate hospital scheduling when necessary.
Schedule applicable ancillary services at UD.
Send information packets to patients who are new to the practice.
Answer incoming calls promptly and efficiently, respond to appointment questions, and handle information requests from referring providers.
Greet onsite patients promptly and helpfully.
Provide or explain relevant information to patients and relatives regarding medical treatment or procedures, and distribute or mail preparation instructions when necessary.
Meet or exceed quality and productivity standards set by the Practice Manager.
Respond to emails and voicemails and return patient calls in a timely manner.
Complete information requests from other UD staff promptly and effectively to support payment on patient accounts.
Follow and promote HIPAA compliance and maintain strict confidentiality of patient information.
Serve as a liaison between the office and referring physician practices and hospitals.
Participate in staff meetings and marketing activities as directed by the Practice Manager.
Cross-train and perform other office functions, including phone triage, check-in/check-out, scheduling, pre-certification, and medical records, as directed by the Practice Manager.
Travel to Metro-area office locations to provide front-office coverage as directed by the Practice Manager and/or Regional Director of Operations.
Perform other duties and special projects as assigned.