Referral Coordinator

Brown Medicine•East Providence, RI

2d•Onsite

About The Position

The Referral Coordinator manages routine referrals centrally across Brown Medicine primary and specialty care sites. The position supports a dedicated, trained referral process intended to prepare patients for specialist visits, process referrals within 48 hours, direct patients to in-network providers, and help reduce healthcare costs. The role helps establish and maintain a preferred provider list, standardize patient-centered workflows and referral content, and develop payer relationships to facilitate prior authorizations. The referral process is also intended to reduce duplicate or unnecessary testing, delayed diagnosis or treatment, lost referrals, and access backlogs. The coordinator manages referrals in eClinicalWorks (eCW), checks that requests and required authorizations are in place, tracks referral outcomes, supports appointment scheduling and patient communication, and ensures relevant consultation notes are attached to the medical record. The position is based at 375 Wampanoag Trail in East Providence, Rhode Island, and has a day shift schedule of 8:30 a.m. to 5:00 p.m., eight hours daily. Driving is not required.

Requirements

Minimum 3–5 years of experience in a medical office setting.
1–3 years of experience with referrals.

Nice To Haves

E-clinical experience preferred.

Responsibilities

Manage referral records in eCW for all primary and specialty care sites.
Ensure the Referral Request form is completed.
Obtain prior authorization for referrals when needed.
Ensure referrals are received and reviewed, and record whether they are accepted with appointment confirmation, declined or redirected, or deferred, declined, or unable to be completed because the patient cannot be reached.
Schedule referral appointments for patients when the specialty office has not done so directly.
Communicate appointment provider, time, location, expectations, and items to bring to patients.
Track referral responses.
Document secondary referrals when indicated.
Attach or scan consultation notes to the medical record.
Close referrals when completed.
Apply Brown Medicine values and follow the Brown Medicine Compliance Program and Code of Conduct.
Role model Brown University Health’s values of Compassion, Accountability, Respect, and Excellence.