IDD Referral and Admissions Coordinator

LIFE, Inc.•Goldsboro, NC

11d

About The Position

The Referral and Admissions Coordinator manages referrals and coordinates admissions into Intermediate Care Facilities (ICF/IID), DDA group homes, Adult Foster Living (AFL), and community-based services. The role works with North Carolina Tailored Plans, LME/MCO partners, DHHS entities, hospitals, and community providers to facilitate timely placements for individuals with intellectual/developmental disabilities and behavioral health needs. It supports service access, regulatory compliance, and occupancy goals by maintaining active referral pipelines and ensuring admissions align with North Carolina Medicaid and DHHS requirements. The position involves collaboration across office, residential program sites, hospitals, and community partner locations. Regional travel within North Carolina may be required for outreach, admission coordination, and system meetings.

Requirements

Bachelor’s degree in Human Services, Social Work, Psychology, Rehabilitation, or a related field.
Strong relationship-building, coordination, and organizational skills.
Ability to manage multiple referrals and respond effectively to urgent placement needs.
Proficiency with electronic health records and Microsoft Office applications.

Nice To Haves

Experience working within the North Carolina behavioral health and IDD service system.
Prior experience collaborating with Tailored Plans and/or LME/MCOs.
Knowledge of Innovations Waiver services, ICF/IID placement processes, AFL services, and NC Medicaid authorization requirements.

Responsibilities

Serve as the primary contact for inquiries about open placements in ICF/IID, DDA group homes, Adult Foster Living (AFL), and community-based periodic services.
Coordinate the admissions process, including referral review, collecting documentation, coordinating clinical and programmatic matches, and transition planning.
Maintain communication with North Carolina DHHS, Tailored Plans, LME/MCO care coordinators, discharge planners, hospital social workers, and other provider agencies to develop and sustain referral relationships.
Collaborate with Tailored Plans and LME/MCOs on authorization processes, service eligibility determinations, and funding stream alignment, including Innovations Waiver, State-Funded Services, and ICF Medicaid.
Track and report program capacity, vacancies, and referral outcomes to leadership.
Participate in Person-Centered Planning discussions, transition meetings, and pre-admission screenings as required.
Ensure admissions documentation meets NC Medicaid, DHHS, and internal compliance standards.
Conduct outreach through provider networking, hospital engagement, and participation in regional system meetings to support placement development.
Help identify service gaps and placement barriers and communicate recommendations to leadership.