IDD Referral and Admissions Coordinator

LIFE•Goldsboro, NC

10d

About The Position

The IDD Referral and Admissions Coordinator manages referrals and coordinates admissions into Intermediate Care Facilities (ICF/IID), DDA group homes, Adult Foster Living (AFL), and community-based services. The role works with North Carolina Tailored Plans, LME/MCO partners, DHHS entities, hospitals, and community providers to facilitate timely placements for individuals with intellectual/developmental disabilities and behavioral health needs. It supports service access, regulatory compliance, and occupancy goals by maintaining referral pipelines and ensuring admissions align with North Carolina Medicaid and DHHS requirements. The position involves coordinating the admissions process from referral review through documentation collection, clinical and programmatic matching, and transition planning. It also requires maintaining partner relationships, supporting authorization and eligibility processes, tracking capacity and referral outcomes, participating in planning and transition meetings, and conducting regional outreach. The role collaborates across offices, residential program sites, hospitals, and community partner locations; regional travel within North Carolina may be required.

Requirements

Bachelor’s degree in Human Services, Social Work, Psychology, Rehabilitation, or a related field.
Strong relationship-building, coordination, and organizational skills.
Ability to manage multiple referrals and respond effectively to urgent placement needs.
Proficiency with electronic health records and Microsoft Office applications.

Nice To Haves

Experience working within the North Carolina behavioral health and IDD service system.
Prior experience collaborating with Tailored Plans and/or LME/MCOs.
Knowledge of Innovations Waiver services, ICF/IID placement processes, AFL services, and NC Medicaid authorization requirements.

Responsibilities

Serve as the primary contact for referral inquiries concerning open placements in ICF/IID, DDA group homes, Adult Foster Living, and community-based periodic services.
Coordinate the full admissions process, including referral review, documentation collection, clinical and programmatic match coordination, and transition planning.
Maintain communication and referral relationships with North Carolina DHHS, Tailored Plans, LME/MCO care coordinators, discharge planners, hospital social workers, and other provider agencies.
Collaborate with Tailored Plans and LME/MCOs on authorizations, service eligibility determinations, and funding stream alignment, including Innovations Waiver, State-Funded Services, and ICF Medicaid.
Track and report program capacity, vacancy status, and referral outcomes to leadership.
Participate in Person-Centered Planning discussions, transition meetings, and pre-admission screenings as required.
Ensure admissions documentation complies with NC Medicaid, DHHS, and internal standards.
Conduct provider networking, hospital engagement, and participation in regional system meetings to support placement development.
Identify service gaps and placement barriers and communicate recommendations to leadership.