Admissions Referral Intake Specialist

EAGLEVILLE HOSPITAL•Eagleville, PA

22h•Onsite

About The Position

The Admissions Referral Intake Specialist facilitates the admission of new clients with approval from the Admissions Shift Supervisor. The role handles intake calls and interviews, gathers and documents client and insurance information, prepares admission paperwork and medical records, and coordinates admissions, discharges, and transfers with physicians, supervisors, and hospital units. The specialist also greets clients and families, explains documents requiring signatures, maintains bed-board and arrival logs, and supports client transportation and other admission needs. The position requires following hospital safety, infection-control, confidentiality, and customer-service policies. The specialist attends mandated trainings, stays familiar with departmental policies and participating insurance plans, and communicates courteously and empathetically with clients, families, and other customers. The work takes place in a normally ventilated office setting; occasional lifting of less than 20 pounds is required. Overtime may be necessary at times.

Requirements

High school diploma or GED required.
A minimum of 2–3 years of experience in a health care setting.
Detail-oriented, with the ability to work independently.
Typing speed of 35–40 WPM.
Computer, organizational, and interpersonal skills.
CPR certification.
Ability to occasionally lift less than 20 pounds.
Hand and finger dexterity for moderate typing, writing, and computer use, as well as extensive phone use and Xeroxing.

Nice To Haves

Associate's degree or comparable experience preferred.
Customer service experience preferred.

Responsibilities

Attend all mandated trainings.
Comply with current hospital safety and infection-control policies.
Contact and confer with the Admissions Shift Supervisor about clients seeking immediate admission as needed.
Review and maintain familiarity with relevant departmental and organizational policies, procedures, participating insurance plans, and funding sources.
Review insurance information for clients accepted during the previous shift to identify pre-certification requirements or admission instructions.
Check with the Admissions Shift Supervisor upon arrival to work regarding bed availability.
Inform the evening or weekend coverage physician and/or Nurse Supervisor when a client arrives.
Greet clients and family members; record names and arrival times, label and secure luggage, obtain consent-form signatures, and request insurance cards, medications, and other relevant documents.
Interview clients presenting for admission, gather information for the Admission Record, and explain consent forms, financial arrangement payment agreement forms, and other documents requiring signatures.
Prepare the Admission Record with the patient account number, medical record number, initial length of stay, ICD-10 code, medical diagnoses, and other relevant information.
After receiving physician's orders, notify the appropriate unit or program of the room and bed assignment and transport the client there.
Assemble the Medical Record with the Admission Record, signed consent forms, physician's orders, and evaluations or assessments received from the admitting physician.
Maintain the bed-board as an accurate record of admissions, discharges, and transfers.
Handle incoming calls and conduct pre-admission telephone interviews; record pertinent information on the Intake Assessment and enter prospective-client and referral details in the Admissions Screening application.
Facilitate client admissions, discharges, and transfers between programs and units.
Order meal trays and food from Nutrition Services as needed.
Perform body and belongings searches as needed.
Perform other duties as assigned.
Answer telephone calls promptly and professionally, identifying the hospital, name, and department.
Assist patients, family members, and other customers with concern and empathy.
Respect patient confidentiality and privacy.
Communicate respectfully and courteously with all customers.