Recreation Fee Technician

National Park Service•Bullhead City, AZ

About The Position

The Recreation Fee Technician works for the National Park Service and performs duties related to collecting, depositing, tracking, and expending fee revenue and donations collected from the public under legal authorities such as the Federal Lands Recreation Enhancement Act. The role involves collecting fees and processing payments and reservations at park visitor locations, checking fee compliance, determining eligibility for interagency park passes, and providing customer service and park information. The position may be based at an entrance station, campground office, fee office, remit office, visitor center, or other visitor contact station. Work may take place in small outdoor structures and isolated locations, with exposure to variable weather, sunlight, vehicle noise, and emissions. The position involves prolonged standing, walking, bending, and lifting, and frequent public contact while handling large amounts of money. The position requires a valid driver's license, operation of a government vehicle, and wearing a uniform; a uniform allowance is provided. Appointment is subject to a background investigation and favorable adjudication, and may require a one-year probationary period.

Requirements

Must be a U.S. Citizen or National.
Must pass a background investigation and receive favorable adjudication.
Males born after December 31, 1959, must be registered for Selective Service.
Must participate in Direct Deposit and successfully pass E-Verify employment verification.
Must possess and maintain a valid driver's license throughout employment; operation of a government vehicle is an essential duty.
Must wear a uniform and comply with uniform standards.
Must be able to lift 25 pounds.
For the GS-05 grade level, must have at least one year of specialized experience equivalent to the GS-04 level, including experience handling, tracking, or depositing money; using software to maintain financial or accounting data; performing fee collection, accounting, or financial duties; using tools or equipment to make sales transactions; and ensuring fund accountability and accurate financial records. Alternatively, applicants may qualify with four years of post-high-school education leading to a bachelor's degree, or a qualifying combination of education and experience.
Applicants must document hours worked per week in their resume; education substituted for experience requires transcripts.
Current Federal employees must also meet applicable time-in-grade requirements.
May be required to serve a one-year probationary period.

Responsibilities

Collect appropriate fees at park entrance stations, visitor centers, campgrounds, fee canisters, automated fee machines, donation boxes, and other visitor contact stations while following accountability guidelines for government funds.
Determine visitor eligibility for the sale of various interagency park passes.
Use automated reservation systems to process routine payments, transactions, and reservations for campgrounds, tours, tickets, backcountry permits, and Special Use Permits.
Conduct fee-compliance checks for visitor registrations and payments at unstaffed fee-collection locations, including campgrounds, park entrances, trails, and fee stations.
Check campground users for compliance with fee-payment requirements.
Provide customer service and refer issues to a higher-graded employee or supervisor when necessary.
Provide accurate and reliable information about the park and surrounding area to visitors.