Recreation Experience Expert

Marriott•Scottsdale, AZ

About The Position

Serve as a key resource for recreation activities on the property. Provide guests with information about recreation facilities, which may include pools, beach, entertainment zone or game room, fitness center, and children’s activity center. Encourage, recruit, register, and schedule guests for activities, and promote a fun and relaxing atmosphere. Communicate facility rules and regulations intended to protect guest and member safety. Observe activity and respond to emergencies in accordance with local operating procedures. Provide cashier services and process payments for rentals, activities, facility rentals, and retail sales. Assist with private functions, group activities, and events in recreation facilities. Identify situations in which guests may be unable to participate safely and inform a supervisor or manager; assist injured guests until emergency medical services arrive. Clean and maintain recreation facilities, equipment, and supplies. Report accidents, injuries, and unsafe work conditions; complete safety training and certifications; and follow company policies and procedures. Maintain a clean, professional appearance, protect confidential information and company assets, and provide courteous guest service. Communicate professionally, answer telephones appropriately, build positive working relationships, and support team goals. Meet quality assurance expectations and standards. The role involves reading and visually verifying information, inspecting tools and equipment, and using computers or point-of-sale systems. Physical duties include standing, sitting, or walking for extended periods; lifting and moving objects; manipulating objects with fine motor coordination; moving through confined or elevated spaces and over uneven or slippery surfaces; using stairs or ramps; and reaching, bending, twisting, pulling, and stooping. Perform other reasonable duties as requested.

Requirements

CPR certification.
First Aid certification.
Recreation equipment certification or qualification.
Any certification or training required by local and state agencies.

Nice To Haves

High school diploma or G.E.D. equivalent.
No related work experience required.
No supervisory experience required.

Responsibilities

Provide information to guests about available recreation facilities and activities.
Encourage, recruit, register, and schedule guests to participate in recreation activities.
Promote a fun and relaxing atmosphere and communicate facility safety rules and regulations.
Observe activity in recreation facilities and respond to emergencies in accordance with local operating procedures.
Provide cashier services and process payments for rental equipment, recreation activities, facility rentals, and retail sales.
Assist with private functions, group activities, and events in recreation facilities.
Identify guests who may not be able to participate safely and inform a supervisor or manager.
Assist injured guests until emergency medical services arrive.
Clean and maintain recreation facilities, equipment, and supplies.
Report accidents, injuries, and unsafe work conditions, and complete safety training and certifications.
Follow company policies and procedures; maintain a clean and professional appearance; protect confidential information and company assets.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, answer telephones with appropriate etiquette, and develop positive working relationships.
Support the team in reaching common goals and comply with quality assurance expectations and standards.
Read and visually verify information, inspect tools and equipment, and use computers and/or point-of-sale systems.
Perform other reasonable job duties as requested.