Guest Experience Expert

Marriott • Panama City, FL

4d

About The Position

Guest Experience Experts provide memorable, personalized guest service throughout the entire stay. They take initiative and are empowered to move around their work area to address guest needs, process operational requests, complete reports, and share information about local attractions. They make everyday transactions feel like part of the guest experience.

The role requires maintaining a safe workplace, following company policies and procedures, protecting confidential information and company assets, upholding quality standards, and maintaining a professional uniform, appearance, and communication. Guest Experience Experts perform other reasonable job duties as requested.

Requirements

• High school diploma or G.E.D. equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No license or certification is required.
• Ability to stand, sit, or walk for an extended time.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Guide guests through their stay and deliver a memorable, personalized experience.
• Process operational needs and address guest requests.
• Complete reports.
• Share highlights and information about the local area.
• Maintain a safe workplace and follow company policies and procedures.
• Maintain confidentiality, protect company assets, and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communication.
• Perform other reasonable job duties as requested.

Benefits

• Training and development opportunities.
• Recognition opportunities.
• A community and camaraderie with a diverse group of co-workers.
• A luxury work environment with a focus on holistic well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED