Guest Experience Expert

Marriott•Newport Beach, CA

About The Position

Guest Experience Experts deliver memorable and distinctive service throughout guests’ stays. They take initiative, move around their work area, and provide a range of services, including processing operational needs, addressing guest requests, completing reports, and sharing information about local highlights. They make transactions feel like part of the guest experience. The role also involves creating a safe workplace; following company policies and procedures; maintaining confidentiality; protecting company assets; upholding quality standards; and maintaining a professional uniform, appearance, and communications. Employees may perform other reasonable duties as requested. Marriott Hotels emphasizes thoughtful, forward-thinking hospitality. JW Marriott describes a luxury work environment focused on associate community, training, development, recognition, and holistic well-being.

Requirements

High school diploma or G.E.D. equivalent is preferred.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to stand, sit, or walk for extended periods.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Deliver services that guide guests throughout their stay.
Process operational needs, respond to guest requests, complete reports, and share highlights of the local area.
Make transactions feel like part of the guest experience.
Create a safe workplace and follow company policies and procedures.
Maintain confidentiality, protect company assets, and uphold quality standards.
Maintain a professional uniform, personal appearance, and communications.
Perform other reasonable job duties as requested.