Guest Experience Expert

Marriott • Nashville, TN

9d

About The Position

Guest Experience Experts deliver memorable, distinctive experiences throughout guests’ stays by taking initiative and providing a wide range of services. They move throughout their work area and handle operational needs, guest requests, reports, and sharing information about local highlights, making routine transactions part of the guest experience.

The role requires creating a safe workplace; following company policies and procedures; maintaining confidentiality; protecting company assets; upholding quality standards; and keeping uniform, personal appearance, and communications professional. Guest Experience Experts spend extended periods standing, sitting, or walking and take a hands-on approach to their work. They also perform other reasonable job duties as requested. Marriott International states that it is an equal opportunity employer and is committed to nondiscrimination and valuing associates’ diverse backgrounds. W Hotels describes its mission as igniting curiosity and expanding worlds, with a service philosophy of “Whatever/Whenever.”

Requirements

• High school diploma or G.E.D. equivalent is listed as a preferred qualification.
• No related work experience is required.
• No supervisory experience is required.
• No license or certification is required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Deliver services that make guests’ stays memorable and distinctive.
• Handle operational needs, respond to guest requests, complete reports, and share local highlights.
• Create a safe workplace and follow company policies and procedures.
• Maintain confidentiality, protect company assets, and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communications.
• Perform other reasonable job duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED