Guest Experience Expert

Marriott • Denver, CO

10d

About The Position

Guest Experience Experts deliver a memorable, distinctive guest experience throughout the stay by taking initiative and providing a wide range of services. They are empowered to move through their work area to meet operational needs, respond to guest requests, complete reports, and share information about local attractions, making transactions feel like part of the overall experience.

The role requires creating a safe workplace; following company policies and procedures; maintaining confidentiality and protecting company assets; upholding quality standards; and maintaining professional uniform, appearance, and communication. Guest Experience Experts perform other reasonable job duties as requested and are expected to help deliver The Ritz-Carlton Gold Standards graciously and thoughtfully. They learn and exemplify the Employee Promise, Credo, and Service Values.

Requirements

• High school diploma or G.E.D. equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No license or certification is required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Guide guests through their stay by delivering a wide range of services and creating memorable experiences.
• Process operational needs and address guest requests.
• Complete reports.
• Share highlights of the local area with guests.
• Create a safe workplace and follow company policies and procedures.
• Maintain confidentiality, protect company assets, and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communications.
• Perform other reasonable job duties as requested.
• Learn and exemplify The Ritz-Carlton Gold Standards, including the Employee Promise, Credo, and Service Values.

Benefits

• Marriott International offers a range of benefits designed to support employees and their families, wellbeing, careers, and personal interests; eligibility and options may vary by employment status, position, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED