Guest Experience Expert

Marriott • Kissimmee, FL

10d

About The Position

Guest Experience Experts deliver a memorable, distinctive experience throughout guests’ stays by taking initiative and providing a wide range of services. They are empowered to move around their work area and respond to operational needs, guest requests, reporting tasks, and questions about local highlights, making transactions part of the overall guest experience.

The role requires helping maintain a safe workplace, following company policies and procedures, protecting confidential information and company assets, upholding quality standards, and maintaining professional appearance and communication. Guest Experience Experts perform other reasonable job duties as requested.

Requirements

• High school diploma or G.E.D. equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No license or certification is required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Provide services and guidance to guests throughout their stay.
• Process operational needs and address guest requests.
• Complete reports.
• Share information about local highlights.
• Create a safe workplace and follow company policies and procedures.
• Maintain confidentiality, protect company assets, and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communication.
• Perform other reasonable job duties as requested.

Benefits

• Career opportunities beyond those of a traditional hotel.
• Opportunities to work within Marriott International’s portfolio of brands.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED