Guest Experience Expert

Marriott • Sunny Isles Beach, FL

1h

About The Position

Guest Experience Experts deliver services throughout guests’ stays, creating memorable and distinctive experiences beyond check-in and check-out. They take initiative and move around their work area to address operational needs and guest requests, complete reports, and share information about local attractions. They are empowered to make transactions part of the guest experience.

The role requires following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and presenting and communicating professionally. Guest Experience Experts may perform other reasonable job duties as requested. At Residence Inn, the role supports business and leisure travelers, including long-stay guests, through a service culture focused on their distinct needs.

Requirements

• High school diploma or G.E.D. equivalent is listed as a preferred qualification.
• No related work experience is required.
• No supervisory experience is required.
• No license or certification is required.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Deliver a wide range of services throughout guests’ stays to create memorable and distinctive experiences.
• Process operational needs and address guest requests.
• Complete reports.
• Share highlights of the local area with guests.
• Create a safe workplace and follow company policies and procedures.
• Maintain confidentiality, protect company assets, and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communication.
• Perform other reasonable job duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED