Recreation Experience Expert

Marriott•Sarasota, FL

About The Position

The Recreation Experience Expert serves as a key resource for recreation activities on the property. The role provides guests with information about recreation facilities, which may include pools, beach areas, entertainment zones or game rooms, fitness centers, and children’s activity centers. The expert encourages, recruits, registers, and schedules guests for activities while promoting a fun, relaxing atmosphere and the safety rules of recreation facilities. The position involves observing activity and responding to emergencies according to local operating procedures, assisting injured guests until emergency medical services arrive, and recognizing when guests may be unable to participate safely and informing a supervisor or manager. Duties may also include cashiering and processing payments for equipment rentals, activities, facility rentals, or retail sales; helping host private functions; and cleaning and maintaining facilities, equipment, and supplies. The expert reports accidents, injuries, and unsafe work conditions; completes required safety training and certifications; follows company policies and quality standards; and maintains a clean, professional appearance and confidentiality. The role welcomes and assists guests, addresses service needs, communicates professionally, uses computers or point-of-sale systems, and develops positive working relationships with colleagues. Work includes extended periods of standing, sitting, or walking; handling objects up to 25 pounds independently and heavier objects with assistance; and moving through confined or elevated spaces, over uneven or slippery surfaces, and on stairs or ramps. It also involves reaching, bending, twisting, pulling, stooping, and manipulating objects requiring fine motor skills and hand-eye coordination. Other reasonable duties may be assigned.

Requirements

CPR certification.
First Aid certification.
Recreation Equipment certification.
Any certification or training required by local and state agencies.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Provide guests with information about recreation facilities and activities.
Encourage, recruit, register, and schedule guests to participate in recreation activities.
Promote a fun and relaxing guest atmosphere and communicate facility rules and regulations for guest safety and welfare.
Observe activity in recreation facilities and respond to emergencies in accordance with local operating procedures.
Identify situations in which guests may be unable to participate safely and inform a supervisor or manager.
Provide assistance to injured guests until emergency medical services arrive.
Provide cashier services and process payments for rental equipment, recreation activities, facility rentals, and retail sales.
Assist with group activities and events for private functions held in recreation facilities.
Clean and maintain recreation facilities, equipment, and supplies.
Report accidents, injuries, and unsafe work conditions to a manager and complete safety training and certifications.
Follow company policies and procedures, maintain a clean and professional uniform and appearance, protect company assets, and maintain confidentiality of proprietary information.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, answer telephones using appropriate etiquette, and maintain positive working relationships with colleagues.
Comply with quality assurance expectations and standards.
Read and visually verify information, inspect tools and equipment, and use computers and/or point-of-sale systems to enter and locate work-related information.
Perform other reasonable job duties as requested.