Recreation Assistant (ITT)

Commander, Navy Installations Command • Orlando, FL

1d • Onsite

About The Position

This position is located in the Information, Tickets and Tours Office of the Morale, Welfare and Recreation Department at the Naval Ordnance Test Unit in Orlando, Florida. The Recreation Assistant provides customer service to authorized patrons by promoting and selling tickets and sharing information about recreational and cultural activities on and off the Naval Station.

The incumbent assists patrons with trips, ticket purchases and reservations, provides current information in person and by telephone, and contacts commercial activities and other agencies for details on prices, discounts and availability. The role also handles ticket and cash transactions, maintains ticket and cash inventories and related records, supports group travel and may escort trips. The position requires a valid state driver's license, the ability to lift 40 pounds, and a flexible schedule that includes nights and weekends. The position has no positive education requirement.

Requirements

• Resume must demonstrate experience, knowledge, skills and abilities relevant to the position; the announcement does not specify a minimum number of years of experience.
• Must meet federal employment suitability requirements and successfully complete a background investigation, which includes fingerprint identification and background inquiry forms.
• Must successfully pass E-Verify employment verification; discrepancies must be resolved as a condition of employment.
• Must complete a Personal Identity Verification process using two forms of identification from Form I-9.
• May be required to pass pre-employment examinations.
• Must have a valid state driver's license to operate motor vehicles.
• Must receive salary by direct deposit or electronic funds transfer.
• Selective Service registration is required for males born after December 31, 1959, unless exempt.
• Must be able to lift 40 pounds.
• Must have a flexible schedule that includes nights and weekends.
• Must provide a Social Security card and meet the announcement's REAL ID or passport access requirement for government facilities.
• May be required to successfully complete a probationary period.
• Must submit an occupational questionnaire and a resume that supports and validates questionnaire answers.
• Resume must include complete address and dates for non-government positions; government positions must include pay plan, series, grade, dates and agency address. Duties, responsibilities and total weekly hours must be clearly identified.

Responsibilities

• Assist patrons in organizing trips and purchasing tickets for tourist attractions, sporting events, concerts and other recreational activities.
• Make reservations for patrons, such as hotel and dinner-show reservations.
• Provide current information to patrons in person and over the telephone.
• Verify patron eligibility for military discounts.
• Contact commercial activities and other agencies to obtain current information about pricing specials, discounts, availability and other relevant details.
• Prepare stock replenishment orders, maintain inventory records and update price lists as needed.
• Prepare sales receipts, ring up purchases and collect payment in accordance with cash, check and credit card handling procedures.
• Ensure proper payment for tickets and services through the Point of Sale System.
• Maintain personal ticket stock inventory and change funds, deposit cash receipts, and reconcile receipts with customer receipts and ticket inventory daily.
• Make daily bank deposits of Western Union monies and receipts.
• Maintain current event files for local events and attractions, including other MWR facility events and operating hours.
• Keep brochures and recreation publications about attractions, special events and accommodations accessible to patrons.
• Accept custody of tickets from the Ticket Custodian and obtain required change funds in the Supervisor's absence.
• Maintain the security of equipment and ticket inventory, and ensure cash, the safe and building doors are secured at the end of the assigned shift.
• Assist with administering ITT group travel trips and, when required, escort trips to coordinate the group and ensure its safety.
• Help maintain the appearance and cleanliness of the office.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package including medical, dental, life insurance, spouse and dependent life insurance, long-term disability, retirement and a 401(k) savings plan.
• Annual and sick leave.
• Tuition reimbursement.
• Stability of Federal Civilian Service.
• Quality of Work Life Balance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed