Recreation Assistant Community Recreation

Commander, Navy Installations Command•Annapolis, MD

20h

About The Position

Performs a variety of duties supporting the Morale, Welfare, and Recreation (MWR) Community Recreation program. Program areas may include special and command events, recreation information and resources, fleet support, community events, trips and outings, rental equipment, resale tickets, recreational green space, bowling, library services, Liberty, grab-and-go, movies, and outdoor recreation. Provides customer service and program support, including confirming patron eligibility, sharing information about activities, opening and closing facilities, ordering and restocking supplies, preparing snack-bar or prepackaged retail items, processing sales and registrations, and maintaining accurate transaction and activity records. Checks equipment and resources in and out, collects rental fees, inventories and inspects items, follows reservation procedures, and reports damage or loss. Assists with recreation workshops, clinics, trips, events, and day-to-day administration of assigned programs. Duties also include collecting patronage and program data, preparing reports, maintaining inventory and equipment accountability, and using computer software to track resources, usage, feedback, and program metrics. Assists with staff recruitment, training, and scheduling; plans, promotes, and executes programs and special events; supports outreach and partnerships; researches recreation opportunities; and helps resolve facility or equipment maintenance issues. Other related duties may be assigned.

Requirements

Experience related to customer service and/or recreation activity-based functions, or a combination of such experience.
Ability to organize, plan, and administer special events and entertainment activities.
Ability to work independently and make sound decisions.
Effective oral and written communication skills.
Knowledge of the goals, principles, techniques, and procedures used to organize, plan, and conduct leisure-time activities.
Knowledge of the Navy MWR mission and the scope of Community Recreation activities and their suitability for individuals, groups, ages, and interests.
Knowledge of recreation activity functions, procedures, and operations.
Strong customer service skills.
Ability to maintain records, compile and organize data for reports, and research recreation topics for customers.
Ability to follow oral and written instructions.
Knowledge of computers, office procedures, and print production.
Must have or obtain within 90 days of placement and maintain a valid state driver's license to transport patrons off base.
Must pass the E-Verify employment verification check and resolve any discrepancies as a condition of employment.
Must use Direct Deposit/Electronic Funds Transfer for salary payments.
Must be able to meet the physical demands of sitting, walking, standing for extended periods, bending, and lifting moderate-heavy items up to 40 pounds; heavier items may occasionally be required.
Must be able to work irregular hours, potentially including early or late shifts, evenings, weekends, and holidays.

Responsibilities

Provide customer service and information about Community Recreation programs and activities.
Verify patron eligibility and support facility operations, including opening and closing facilities and restocking supplies.
Prepare snack-bar menu items or prepackaged retail items.
Collect fees for ticket, retail, rental, class, trip, and other program sales using point-of-sale and computer systems.
Maintain accurate daily sales transactions and complete a Daily Activity Report at the end of each shift.
Assist with Internet registrations, initial log-ins, and event registrations.
Check equipment and resources in and out; collect applicable rental fees; inventory and inspect returned items; and report damage or loss.
Ensure rental and checkout forms are completed and reservation and checkout procedures are followed.
Maintain inventory controls and equipment accountability.
Assist in administering workshops, clinics, events, and day or weekend recreation trips in leisure skill areas.
Support day-to-day administration of assigned programs, including after-action reports, patronage data collection, and program data entry.
Perform inventories of equipment, retail goods, supplies, and other items with cash value.
Maintain administrative records and use software to track inventories, patron usage and comments, and program metrics.
Assist with recruitment, training, and scheduling of Community Recreation staff.
Support EEO principles and policies.
Assist with planning, coordinating, publicizing, marketing, and executing MWR programs and special events.
Schedule entertainment and promotions and help update electronic and multimedia support tools.
Promote MWR facilities and events through on-base outreach and promote online MWR Library Program e-reading resources.
Build working partnerships with on-base and off-base organizations and conduct community outreach.
Assist with proposals, agreements, and follow-up with partner organizations.
Research and provide information and referrals about recreation opportunities on and off base.
Follow NAVMED P-5010 sanitation requirements.
Initiate and follow up on maintenance trouble calls for equipment or facility issues.
Help set up and break down Community Recreation events.
Perform other duties related to the position as assigned.