Recreation Assistant (Community Recreation)

Commander, Navy Installations Command•Great Lakes, IL

19h

About The Position

This position is assigned to the Recreation Division of Morale, Welfare and Recreation (MWR), Commander, Navy Installations Command (CNIC). It supports the MWR Community Recreation program through customer service and program assistance across activities that may include special and command events, community events, trips and tours, equipment rentals, resale tickets, recreational green space management, bowling, Library, Liberty, grab-and-go, movies, and outdoor recreation. The Recreation Assistant supports daily program administration, customer registrations, sales and rental transactions, inventory control, event setup and breakdown, outreach, marketing, and coordination with on-base and off-base organizations. The position may assist with recreation workshops, clinics, and day or weekend trips in a range of leisure skill areas. Work is carried out in accordance with program procedures and applicable sanitation requirements, and includes maintaining accurate records and reporting issues to supervisors or program leads.

Requirements

Pass all applicable records and background checks, including a National Agency Background Check, and successfully pass E-Verify employment verification; resolve any discrepancies as a condition of employment.
Have a combination of experience related to customer service and/or recreation activity-based functions.
Be able to organize, plan, and administer special events and entertainment activities.
Be able to work independently, make sound decisions, and communicate effectively orally and in writing.
Know the goals, principles, techniques, and procedures used to organize, plan, and conduct leisure-time activities.
Know the Navy MWR mission and the scope of Community Recreation activities and their suitability for individuals, groups, ages, and interests.
Know the functions, procedures, and operations of recreation activities.
Have strong customer service skills.
Be able to maintain records, compile and organize data for reports, and research recreation topics for customers.
Be able to follow oral and written instructions.
Know computers, office procedures, and print production.
Maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct.
Starting May 7, 2025, non-affiliated individuals requesting access to CNRMA Installations need a REAL ID-compliant driver's license or another acceptable form of identification.

Responsibilities

Provide customer service and information about Community Recreation programs and activities, including checking patron eligibility and explaining activity offerings.
Open and close facilities; order and restock supplies; and prepare snack bar menu items or pre-packaged retail items as needed.
Collect fees for ticket sales, retail and rental items, classes, trips, and other programs using point-of-sale and computer systems.
Ensure daily sales transactions are accurate and complete a Daily Activity Report at the end of each shift.
Assist customers with Internet registrations, initial log-ins, and event registrations.
Check equipment and resources in and out; collect applicable rental fees; inventory items; inspect returned items; and report damage or loss.
Ensure rental and checkout forms are complete and reservation and checkout procedures are followed.
Maintain inventory controls and equipment accountability for program equipment, resources, retail goods, supplies, and other items with cash value.
Assist with traditional and non-traditional workshops, clinics, events, and day or weekend trips involving leisure and recreation skills.
Assist with daily administration of assigned programs, including event after-action reports, patronage data collection, and program data entry.
Use computer software to track inventories, patron usage and comments, and program standards metrics.
Assist with recruitment, training, and scheduling of Community Recreation staff.
Support the command's adherence to EEO principles and policies.
Assist in planning, coordinating, publicizing, marketing, and executing MWR programs and special events; schedule entertainment and promotions.
Update electronic and multimedia support tools as needed and promote facilities and events through on-base outreach.
Promote online MWR Library Program recreational e-reading resources.
Develop working partnerships with on-base and off-base organizations and conduct community outreach to develop contacts.
Assist in preparing professional proposals, executing agreements, and following up on them.
Research and provide information and referrals about recreational opportunities for individuals and families on and off base.
Follow NAVMED P-5010 sanitation requirements.
Initiate and follow up on maintenance trouble calls to resolve equipment or facility issues.
Support setup and breakdown for Community Recreation events.
Perform other duties related to the position as assigned.

Benefits

Competitive pay
Free trainings, certifications, and professional development opportunities
Flexible hours
Advancement opportunities
Overtime eligibility
Free fitness center membership
Onsite childcare options with reduced rates
Tax-free shopping at the Navy Exchange
Employee Assistance Program with complimentary access to health, financial, social, and legal services
Access to American Forces Travel for discounted leisure travel, entertainment, concert, and attraction tickets
Access to on-base entertainment and events
Access to recreation centers with reduced rates for movies, bowling, party and picnic gear rental, golf, and other activities
Federal employee benefits package; specific eligibility depends on position type