MWR Recreation Assistant (ITT Ticket Office)

Commander, Navy Installations Command•Coronado, CA

About The Position

The MWR Recreation Assistant supports the Morale, Welfare, and Recreation (MWR) Community Recreation program. The role may support special events, recreation information and resources, command events, visiting ships or fleet support, community events, trips and tours, outings, party and picnic rental equipment, resale tickets, recreational green space management, bowling, the Library, Liberty, grab-n-go, movies, and outdoor recreation. The assistant provides customer service and operational support for recreation programs, activities, facilities, equipment, and resources. Duties include assisting with sales and registrations, managing inventory and rentals, supporting events and recreational activities, maintaining records and reports, promoting programs, and coordinating with on- and off-base organizations. The position also assists with staff recruitment, training, and scheduling, and supports adherence to EEO principles and applicable sanitation requirements.

Requirements

Must successfully pass the E-Verify employment verification check and resolve any discrepancies as a condition of employment.
Must meet federal suitability requirements, including successful completion of a background investigation.
Experience combining customer service and/or recreation activity-based functions.
Ability to organize, plan, and administer special events and entertainment activities.
Ability to work independently, make sound decisions, and communicate effectively orally and in writing.
Knowledge of the goals, principles, techniques, and procedures used to organize, plan, and conduct leisure-time activities.
Knowledge of the Navy MWR mission and the scope and suitability of Community Recreation activities for individuals and groups of varying ages and interests.
Knowledge of the functions, procedures, and operations of recreation activities.
Strong customer service skills.
Ability to maintain records, compile and organize data for reports, and research recreation topics for customers.
Ability to follow oral and written instructions.
Knowledge of computers, office procedures, and print production.

Responsibilities

Provide customer service and information about Community Recreation programs, activities, facilities, resources, and equipment.
Check patron eligibility for authorized use of recreation facilities, resources, and equipment.
Open and close facilities; order and restock supplies; and prepare snack bar menu items or prepackaged retail items.
Collect fees for ticket, retail, rental, class, trip, and other program sales using point-of-sale and computer programs.
Ensure daily sales transactions are accurate and complete a Daily Activity Report at the end of each shift.
Assist customers with Internet registrations, initial logins, and event registrations.
Check recreation equipment and resources in and out, collect applicable rental fees, conduct inventories and return inspections, and report damage or loss.
Ensure rental and checkout forms are complete and reservation and checkout procedures are followed.
Maintain inventory controls and equipment accountability for program resources, retail goods, supplies, and items with cash value.
Assist with workshops, clinics, events, and day or weekend trips involving leisure and recreation skills.
Assist with day-to-day administration of assigned programs, including after-action reports, patronage data collection, and program data entry.
Perform administrative tasks using computer software to track inventories, patron usage and comments, and program standards metrics.
Assist with recruitment, training, and scheduling of Community Recreation staff.
Support the command’s EEO principles and policies.
Assist in planning, coordinating, publicizing, marketing, and executing MWR programs and special events.
Schedule entertainment and promotions and update electronic and multimedia support tools as needed.
Promote MWR facilities and events through on-base outreach and promote online MWR Library Program e-reading resources.
Develop working partnerships with on- and off-base organizations and conduct community outreach to develop contacts.
Assist in creating proposals, executing agreements, and following up with partners.
Research and provide information and referrals about recreation opportunities on and off base.
Adhere to NAVMED P-5010 sanitation requirements.
Initiate and follow up on maintenance trouble calls to resolve equipment or facility issues.
Set up and break down Community Recreation events.
Perform other duties related to the position as assigned.