MWR Recreation Assistant (Golf)

Commander, Navy Installations Command•Coronado, CA

1d•Onsite

About The Position

This position is located in Golf at the Morale, Welfare and Recreation (MWR) Department of Naval Air Station North Island, Sea N' Air Golf Course. The primary purpose is to sell golf equipment and supplies and collect green and golf cart fees from patrons. The Recreation Assistant provides customer service in the golf shop, including selling merchandise, taking tee-time reservations, processing payments and rentals, checking patron identification, enforcing facility rules and dress codes, and answering questions. The position also supports golf tournaments and special events, may serve as a tee starter, makes minor repairs to customer golf equipment, maintains sales and cash records, accounts for merchandise, conducts inventories, and performs housekeeping and safety-related duties. Work is performed indoors and outdoors, without a fixed schedule; administrative tasks take place in a normal office setting. Irregular hours may include early or late shifts, evenings, weekends, and holidays. Protective clothing or equipment may be required as situations warrant. A selectee may need to obtain and maintain specified certifications within 90 days of hire.

Requirements

Experience related to customer service and/or recreation activity-based functions, or a combination of such experience.
Ability to organize, plan, and administer special events and entertainment activities.
Ability to work independently, make sound decisions, and communicate effectively orally and in writing.
Knowledge of the goals, principles, techniques, and procedures used in organizing, planning, and conducting leisure-time activities.
Knowledge of the Navy MWR mission and the scope of Community Recreation activities and their suitability for individuals, groups, ages, and interests.
Knowledge of the functions, procedures, and operations of recreation activities.
Strong customer-service skills.
Ability to maintain records, compile and organize data for reports, and research recreation topics for dissemination to customers.
Ability to follow oral and written instructions.
Knowledge of computers, office procedures, and print production.
Successfully pass the E-Verify employment verification check and resolve any discrepancies as a condition of employment.
Meet federal suitability requirements, including successful completion of a background investigation.

Responsibilities

Sell golf equipment, apparel, accessories, and supplies.
Accept payments for merchandise, green fees, golf cart fees, and equipment rentals using point-of-sale systems.
Maintain a change fund; complete daily activity reports; and deposit cash receipts according to established procedures.
Take tee-time reservations and check patron identification to ensure that only authorized persons use the facility.
Assist patrons, provide information, answer questions, and attempt to resolve problems; refer unusual situations and dissatisfied patrons to a supervisor.
Enforce facility rules and regulations, including the dress code for patrons entering the golf shop before play.
Ensure proper display, pricing, and sale of golf accessories, and advise patrons on merchandise purchases.
Assist with planning and running golf tournaments and other special golfing events; serve as a tee starter when required.
Make minor operational repairs to customer golf equipment and inform the supervisor of needed equipment repairs or replacements.
Maintain accountability for cash, sales, charge-card, gift-certificate, refund, and special-order receipts, as well as daily player sign-out sheets.
Account for Golf Pro Shop merchandise, conduct periodic inventories, and report discrepancies to the supervisor.
Perform housekeeping to maintain the appearance and cleanliness of assigned spaces.
Ensure compliance with fire and safety rules and regulations.
Serve patrons with tact, courtesy, and promptness.
Perform other related duties as assigned.