MWR Recreation Assistant (Liberty)

Commander, Navy Installations Command•San Diego, CA

11h

About The Position

Performs a variety of duties in support of the Morale, Welfare, and Recreation (MWR) Community Recreation program. The position may support special events, recreation information and resources, command events, visiting ships or fleet support, community events, trips, tours, outings, party and picnic rental equipment, resale tickets, recreational green space management, bowling, Library, Liberty, grab-n-go, movies, and outdoor recreation. The assistant provides customer service and program support, processes sales and registrations, manages recreation equipment and inventory, and assists with workshops, clinics, trips, and events. The role also supports program administration, staff recruitment and scheduling, marketing and outreach, partnerships with community organizations, and facility and equipment maintenance follow-up. Work takes place indoors and outdoors without a fixed schedule; administrative work is performed in a normal office setting. Irregular hours, including early or late shifts, evenings, weekends, and holidays, may be required when needed.

Requirements

Combination of experience related to customer service and/or recreation activity-based functions.
Ability to organize, plan, and administer special events and entertainment activities.
Ability to work independently, make sound decisions, and communicate effectively orally and in writing.
Knowledge of the goals, principles, techniques, and procedures used to organize, plan, and conduct leisure-time activities.
Knowledge of the Navy MWR mission and the scope of Community Recreation activities, including their suitability for different individuals, groups, ages, and interests.
Knowledge of the functions, procedures, and operations of recreation activities.
Strong customer service skills.
Ability to maintain records, compile and organize data for reports, and research recreation topics for customers.
Ability to follow oral and written instructions.
Knowledge of computers, office procedures, and print production.
Must successfully pass E-Verify employment verification and resolve any discrepancies as a condition of employment.
Must meet federal suitability requirements, including successful completion of a background investigation.
May be required to obtain and maintain Emergency First Responder or CPR, Food Handlers, and/or C.A.R.E. certification within 90 days of hire.
Protective clothing and equipment may be required as situations warrant.

Responsibilities

Provide customer service, information, and support for Community Recreation programs and activities.
Check patron eligibility; provide information about activities and offerings; open and close facilities; order and restock supplies; and prepare snack bar menu items or prepackaged retail items.
Collect fees for tickets, retail and rental items, classes, trips, and other programs using point-of-sale and computer programs; ensure transaction accuracy and complete a Daily Activity Report at the end of each shift.
Assist customers with Internet registrations, initial log-ins, and event registrations.
Check equipment and resources in and out; collect rental fees; inventory and inspect returned items; report damage or loss; and ensure forms, reservations, and checkout procedures are completed properly.
Conduct inventory, maintain inventory controls, and ensure accountability and maintenance of program equipment and resources.
Assist with workshops, clinics, events, and day and weekend trips in leisure and recreation skill areas such as camping, cycling, sailing, backpacking, canoeing, snow skiing, hiking, and water sports.
Assist with day-to-day administration of assigned programs, including after-action reports, patronage data collection, and program data entry.
Perform inventory of equipment, retail goods, supplies, and items with cash value; use computer software to track inventories, patron usage and comments, and program standards metrics.
Assist with recruitment, training, and scheduling of Community Recreation staff.
Support adherence to EEO principles and policies.
Assist with planning, coordinating, publicizing, marketing, and executing MWR programs and special events; schedule entertainment and promotions; and update electronic and multimedia support tools as needed.
Promote MWR facilities and events through on-base outreach and promote recreational e-reading resources available through online MWR Library Program resources.
Develop working partnerships with on- and off-base organizations to support MWR programs; conduct community outreach; and assist with proposals, agreements, and follow-up.
Research and provide information and referrals about recreational opportunities for individuals and families on and off base.
Follow NAVMED P-5010 sanitation requirements.
Initiate and follow up on maintenance trouble calls to resolve equipment or facility issues.
Assist with setup and breakdown for Community Recreation events.
Perform other duties related to the position as assigned.