MWR Recreation Assistant

Commander, Navy Installations Command•Coronado, CA

About The Position

The MWR Recreation Assistant performs a variety of duties supporting the Morale, Welfare, and Recreation (MWR) Community Recreation program. Program activities may include special events, recreation information and resources, command events, visiting ships or fleet support, community events, trips, tours, outings, party and picnic rental equipment, resale tickets, recreational green space management, bowling, Library, Liberty, grab-and-go, movies, and outdoor recreation. The position provides customer service and program support, processes sales and registrations, manages equipment and inventories, assists with workshops, clinics, trips, and events, and performs administrative tasks. The assistant also helps promote MWR programs, build community partnerships, and maintain facilities and equipment. Duties may be performed outdoors or at events and may involve irregular hours, including evenings, weekends, and holidays.

Requirements

Combination of experience related to customer service and/or recreation activity-based functions.
Ability to organize, plan, and administer special events and entertainment activities.
Ability to work independently, make sound decisions, and communicate effectively orally and in writing.
Knowledge of the goals, principles, techniques, and procedures used in organizing, planning, and conducting leisure-time activities.
Knowledge of the Navy MWR mission and the scope of Community Recreation activities and their suitability for people of different ages, interests, and group settings.
Knowledge of the functions, procedures, and operations of recreation activities.
Strong customer service skills.
Ability to maintain records, compile and organize data for reports, and research recreation topics for customers.
Ability to follow oral and written instructions.
Knowledge of computers, office procedures, and print production.
Successfully pass the E-Verify employment verification check and resolve any discrepancies as a condition of employment.
Meet federal suitability requirements, including successful completion of a background investigation.
Remain drug-free throughout federal employment.
Be able to work irregular hours, including early or late shifts, evenings, weekends, and holidays, when needed.
Wear protective clothing and equipment when situations warrant.
Be able to sit, walk, stand for long periods, bend, and lift moderately heavy items up to 40 pounds; heavier items may occasionally be required.
Work outdoors for special events or lead outdoor outings or group trips when required.

Responsibilities

Provide customer service, information, and support for Community Recreation programs and activities, including checking patron eligibility, explaining offerings, opening and closing facilities, ordering and restocking supplies, and preparing snack bar or retail items.
Collect fees for ticket, retail, and rental sales, classes, trips, and other programs using point-of-sale and computer systems; ensure transaction accuracy and complete a Daily Activity Report at the end of each shift.
Assist customers with Internet registrations, initial logins, and event registrations.
Check recreation equipment and resources in and out; collect rental fees, conduct inventories and return inspections, report damage or loss, and ensure forms and procedures are completed and followed.
Maintain inventory controls and equipment accountability for program resources, retail goods, supplies, and other items with cash value.
Assist with workshops, clinics, events, and day or weekend trips involving leisure and recreation skills, such as camping, cycling, sailing, backpacking, canoeing, snow skiing, hiking, and water sports.
Assist with day-to-day administration of assigned programs, including after-action reports, patronage data collection, and program data entry.
Perform administrative tasks using computer software to track inventories, patron usage and comments, and program standards metrics.
Assist with recruiting, training, and scheduling Community Recreation staff.
Support adherence to EEO principles and policies.
Assist in planning, coordinating, publicizing, marketing, and executing MWR programs and special events; schedule entertainment and promotions and update electronic and multimedia support tools as needed.
Promote MWR facilities and events through on-base outreach and promote online MWR Library Program recreational e-reading resources.
Develop working partnerships with on-base and off-base organizations and conduct community outreach to develop contacts.
Assist with creating professional proposals, executing agreements, and following up.
Research and provide information and referrals about recreational opportunities for individuals and families on and off base.
Follow NAVMED P-5010 sanitation requirements.
Initiate and follow up on maintenance trouble calls to resolve equipment and facility issues.
Support setup and breakdown for Community Recreation events.
Perform other duties related to the position as assigned.