Recovery Support Specialist

Recovery Centers of America•Monroeville, PA

5d•Onsite

About The Position

Recovery Centers of America (RCA) was founded in 2015 and has treated over 77,000 patients with a mission to save one million lives from the disease of addiction. RCA operates treatment centers 24/7, offering compassionate, evidence-based care. Many team members have personal experience with recovery, bringing a unique understanding and support to the workplace. RCA is committed to hiring a diverse workforce, valuing creativity and perspective from various backgrounds. The core requirement for all RCA employees is a shared passion for helping individuals suffering from addiction.

Requirements

High school diploma or equivalent.
Experience of 1 year working in behavioral health and/or substance use disorder treatment is preferred.
Excellent organizational skills with the ability to prioritize workload and meet deadlines.
Ability to work in a fast-paced environment.
Proficiency with all technology hardware, systems and tools required to perform duties; training will be provided as needed.
Familiarity with behavior modification and 12-step modality.
Valid driver's license and a safe driving record (as applicable).
Customer Service: Demonstrates concern for meeting internal and external customers' needs in a manner that provides satisfaction for the customer within the resources that can be made available.
Problem Solving: Identifies problems, involves others in seeking solutions, and conducts appropriate analyses, searches for best solutions; responds quickly to new challenges.
Communication Proficiency: Comfortable using a broad range of communication styles, and ability to choose appropriate, effective ways to communicate to different audiences in diverse situations.
Flexibility: Is open to change and new information; adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles. Adjusts rapidly to new situations warranting attention and resolution. Is willing to assume new responsibilities if the quality of patient care dictates.
Time Management: Uses his or her time effectively and efficiently; concentrates his or her efforts on the most important priorities; adeptly manages several tasks at once.

Nice To Haves

Experience of 1 year working in behavioral health and/or substance use disorder treatment is preferred.

Responsibilities

Monitors patient activities, provides security/safety checks throughout shift, completes documentation to include, but not limited to, rounds sheets, therapeutic activities notes, and End of Shift reports; records patient behavior.
Participates in direct patient care including ensuring patient safety and utilizing trauma-informed approaches when interacting with patients.
Assists in the activities of patients' daily schedule.
Recognizes signs of emotional distress, escalation, and behavioral instability and responds appropriately.
Assists with de-escalation, behavioral crisis intervention and emergency response procedures as appropriate.
Communicates patient concerns and observations promptly to appropriate clinical and nursing staff.
Performs all aspects of patient belongings processing for new admissions and resulting from visitations, including search, heat treatment, and delivery.
Assist patients with packing of belongings in preparation for discharge.
Monitors Business Center/Workflex for patient compliance with rules and schedules.
Monitors patient activities at the Wellness Center/Fitness Center.
Partner with Clinical team to conduct a welcoming New Patient Orientation (if applicable).
Assists with all aspects of visitation program, including greeting, sign-in, orientation, search and belongings processing (if applicable).
Demonstrates understanding of recovery-oriented systems of care, including 12-Step principles, relapse prevention, and patient-centered recovery approaches.
Aids and instructs clients in facilitation and presentation of the RCA Clinical Curriculum with corresponding notes in medical records system.
May assist in transporting patients and/or patient belongings (as applicable).
Demonstrates appropriate confidentiality when interacting with patients, residents, families, visitors, referral sources, and all other contacts.
Exhibits excellent customer relation skills as evidenced by supportive and constructive communication with all contacts including co-workers, patients, residents, visitors, families, and referral sources.
Perform any other job-related duties as assigned.