Recovery Operations Supervisor

Groups Recover Together, Inc.•Lawrenceburg, IN

About The Position

The Recovery Operations Supervisor provides operational leadership across multiple sites, overseeing Recovery Support Coordinators who help members address Health Related Social Needs (HRSNs) and coordinate care during recovery. The Supervisor is accountable for regional and state-level performance measures, including task management, member engagement and retention, census growth, financial performance, and employee satisfaction. The role ensures adequate office coverage, schedule management, coordination between sites, and procurement of supplies and equipment. Working closely with the Clinical Supervisor and other regional leaders, the Supervisor supports integrated, member-centered care, effective workflows, and Groups’ mission of improving recovery outcomes. The position combines team leadership, multi-site operational oversight, performance analysis and reporting, compliance and quality activities, and support for office launches, transitions, and expansion. It also involves community outreach and collaboration with operational, clinical, and community stakeholders. Compensation is $75,190 annually. The stated schedule is Monday through Friday, 9:00 AM–5:00 PM; evenings or flexible hours may be needed. Travel of up to 40–60% within the assigned region is required, rarely overnight.

Requirements

Associate’s degree in Social Services, Human Services, Psychology, Business, or a related field, or an equivalent combination of education and experience.
At least three years of experience in operations management, case management, or care coordination.
State certification or licensure to manage peer support specialists where applicable.
Experience with EHR systems, data reporting, and digital collaboration tools.
Meet all state and job-related pre-employment requirements; depending on state requirements, these may include fingerprinting, criminal background check, drug testing, CPR/First Aid certification, health screening, and/or TB testing.
Ability to travel up to 40–60% within the assigned region; overnight travel is rare.
Valid driver’s license and reliable transportation.
For remote or hybrid roles, access to reliable internet with a minimum of 50M download and 10M upload, and a stable WiFi connection.
Proven leadership and supervisory skills, including the ability to motivate and develop diverse teams.
Strong understanding of recovery-oriented care, harm reduction, quality improvement, and social determinants of health.
Knowledge of community-based resources, recovery support networks, and local service systems.
Excellent communication and interpersonal skills, cultural humility, and professionalism.
Skill in data interpretation, KPI tracking, and performance reporting.
Strong decision-making and problem-solving ability, with attention to detail.
Ability to manage confidential information and maintain professional boundaries.
Proficiency with Google Workspace (Docs, Sheets, Drive, Email), EHR systems, and data tools such as Tableau.
Ability to multitask, adapt to change, and work independently under general supervision.
Ability to understand and adhere to Groups’ Code of Conduct.
Ability to work evenings or flexible hours as needed.

Nice To Haves

Bachelor’s degree preferred.
At least one year of supervisory experience preferred.

Responsibilities

Lead, coach, and develop a multi-location team of Recovery Support Coordinators providing recovery support and care coordination for members’ HRSNs.
Provide regular supervision, guidance, coaching, performance feedback, and evaluations.
Foster a positive, inclusive, mission-driven team culture and develop team members through onboarding, goal setting, coaching, and continuous training.
Coach the team in complex case management, communication, and team-based care; ensure adherence to workflows, policies, procedures, and compliance standards.
Provide visible, in-person field leadership and mentorship, particularly during onboarding and operational transitions.
Drive implementation of change initiatives across the team.
Oversee and optimize daily operations across multiple sites, including efficiency, safety, service delivery, member outcomes, workflows, and documentation standards.
Drive accountability for regional and state-level KPIs, including member engagement, retention, census growth, office-level financials, performance, and employee satisfaction.
Ensure office coverage, schedule management, coordination across sites, and procurement of supplies and equipment.
Conduct quality and compliance audits.
Lead and support office launches, decommissioning, and transitions, including staffing, community outreach, and operational setup.
Partner with leadership on regional growth initiatives and operational readiness for expansion.
Collaborate with clinical leadership on integrated member-centered care, team performance, and interdisciplinary collaboration.
Lead recruitment, hiring, and onboarding of Recovery Support Coordinators alongside clinical leadership, in partnership with the Clinical Supervisor when applicable.
Maintain general knowledge of healthcare, insurance, and social service systems in operational regions.
Track and analyze performance metrics, develop data-driven improvement plans, and provide regular reports to state and regional leadership.
Assist with site audits for licensing, accreditation, and managed care organizations.
Maintain accurate and timely documentation in the EHR and other systems, including quality chart reviews and observations for the Recovery Support Coordinator team.
Partner with state and organizational leadership to align operations with organizational goals and implement pilots and process improvements.
Liaise among operational, clinical, and community-based stakeholders to support integrated service delivery and respond promptly to escalated feedback.
Lead or support special projects, including rollout of initiatives and expansion efforts, and evaluate performance to guide data-driven improvements.
Participate in communications about office openings, relocations, and closures to support strategic planning.
Conduct community outreach and education, distribute educational materials, attend community meetings, and build relationships with local organizations to improve member access to resources.
Perform other duties as assigned.