Wellness & Recovery Supervisor

EōS Fitness • Houston, TX

2d • $10 - $11

About The Position

EōS Fitness is seeking a highly motivated, customer-centric leader for its Wellness & Recovery Supervisor role in the Operations department. The supervisor will be an expert in the company’s recovery amenities and will educate and develop team members while helping members pursue their health and wellness goals. The role leads and mentors the Service Associate team, supports high-quality customer service and safe operations, and oversees recovery-area services and daily operations.

Requirements

• Talent for managing and developing a cohesive team.
• Ability and willingness to work weekends, evenings, and holidays as needed.
• Willingness to learn about the recovery services offered.
• Passion for health and wellness.
• Customer service experience.
• Valid personal training (PT) certification.
• CPR/AED certification required within 30 days of hire.
• Successfully pass a background check.
• Ability to work in an office and gym setting and communicate with employees, members, and vendors in person, by phone, and/or by video call.
• Ability to consistently use technology, including preparing documents, entering data into a computer system, and reading reports from a computer database or email system.
• Ability to work 8 or more hours in a seated/standing deskwork environment.

Responsibilities

• Demonstrate the brand’s service standards, mentor the team on those standards, and help grow the community.
• Develop the Service Associate team into recovery-service experts.
• Lead a customer-centric team.
• Follow and lead safety protocols to protect team members and customers.
• Communicate with the Operations Manager to ensure inventory meets business needs.
• Maintain the operation of all point-of-sale (POS) functions to support quality customer interactions.
• Educate members about recovery services and check them in for services.
• Assist members with recovery services, including cryotherapy, red light therapy, and hydromassage.
• Clean and maintain the recovery area after each use.
• Supervise a small team, maintain staff schedules, and train team members.
• Sell additional packages to members to enhance their gym experience.

Benefits

• Free membership for the employee and one family member.
• Discounted personal training and merchandise, including supplements.
• Employee referral program.
• Daily Pay, providing access to funds before payday.
• Vacation, holiday, and sick pay.
• Group health, dental, vision, supplemental life, and Employee Assistance Program benefits.
• 401(k) with company matching.
• Personal education growth options through Sophia Learning.
• A collaborative team and management support for professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed