Wellness & Recovery Specialist

EōS Fitness•Dallas, TX

2d•$10 - $11

About The Position

EōS Fitness is hiring a highly motivated, customer-centric Wellness & Recovery Specialist in the Operations department. The role supports brand amenities, including Refresh & Recovery, The Tank, EGYM, and locker rooms, providing exceptional service and enforcing safety protocols to deliver a superior member experience. The specialist maintains clean, organized amenities, identifies equipment issues, and coordinates with managers to support smooth operations.

Requirements

Ability to multitask while engaging effectively with members in a fast-paced environment.
Strong communication skills to clearly convey issues and operational needs to management.
Excellent interpersonal skills and a customer-focused attitude.
Willingness and ability to work weekends, evenings, and holidays as needed.
Willingness to learn about Refresh & Recovery services.
Passion for health and wellness.
CPR/AED certification required within 30 days of hire.
Must successfully pass a background check.
Embrace EōS Fitness' Core Values.

Nice To Haves

Customer service experience preferred.

Responsibilities

Assist and educate members on Refresh & Recovery services, including Cryotherapy, Infrared Therapy, Hydro Massage, Normatech, Theraguns, and other offerings.
Follow and lead safety protocols to prioritize the health and safety of team members and members.
Ensure members have the correct membership level to access amenities.
Monitor saunas and recovery rooms, maintaining clean floors, stocked towels, appropriate lighting, and comfortable music levels.
Identify EGYM and Tank equipment or technical issues and communicate concerns to the Operations Manager.
Ensure equipment is functional, clean, and equally accessible to members.
Conduct daily equipment functionality and cleanliness audits during weekly walks for all amenities, addressing concerns promptly.
Audit pool and sauna temperatures, functionality, and cleanliness during shift walks, and report issues.
Keep amenities organized by returning equipment to appropriate areas after use.
Support front desk staff as needed to promote smooth operations and member satisfaction.

Benefits

Free membership for the employee and one family member.
Discounted personal training and merchandise, including supplements.
Employee referral program.
Daily Pay, with access to funds before payday.
Vacation, holiday, and sick pay.
Group health, dental, vision, supplemental life, and Employee Assistance Program benefits.
401(k) with company matching.
Personal education growth options with Sophia Learning.
Energetic and collaborative team.
Management team that supports professional development.