Wellness & Recovery Supervisor

EōS Fitness•Houston, TX

About The Position

EōS Fitness is seeking a customer-centric leader to supervise its Wellness and Recovery operations. The role is suited to someone with enthusiasm for fitness, a passion for helping members achieve their health and wellness goals, and an interest in developing others. The supervisor is expected to become an expert in the company’s recovery amenities and educate and develop the team in their use. The position is in the Operations department and includes member service, recovery-area operations, and supervision of a small team.

Requirements

Ability to manage and develop a cohesive team.
Willingness and ability to work weekends, evenings, and holidays as needed.
Willingness to learn about the recovery services offered.
Passion for health and wellness.
Customer service experience.
Valid personal training certification.
CPR/AED certification within 30 days of hire.
Successfully pass a background check.
Ability to work in an office and gym setting and communicate with employees, members, and vendors in person, by phone, or by video call.
Ability to operate technology consistently, including preparing documents, entering data into computer systems, and reading computer-based reports or email.
Ability to work 8 or more hours in a seated or standing deskwork environment.

Responsibilities

Demonstrate high service standards, mentor the team on those standards, and help grow the member community.
Develop Service Associates into experts on the company’s rejuvenation amenities.
Lead a customer-centric team and follow and lead safety protocols for employees and customers.
Communicate with the Operations Manager to ensure inventory meets business needs.
Maintain the operation of POS functions to support quality customer interactions.
Educate members about recovery services and check them in for services.
Assist members with recovery services, including cryotherapy, red light therapy, and hydro massage.
Clean and maintain the recovery area after each use.
Supervise a small team, maintain staff schedules, and train team members.
Sell additional packages to members to enhance their gym experience.

Benefits

Free membership for the employee and one family member.
Discounted personal training and merchandise, including supplements.
Employee referral program.
Daily Pay access to funds before payday.
Vacation, holiday, and sick pay.
Group health, dental, vision, supplemental life, and Employee Assistance Program coverage.
401(k) with company matching.
Personal education growth options through Sophia Learning.
Energetic and collaborative team environment.
Management team focused on professional development.