Recovery Coach Supervisor
High Point & Affiliated Organizations•Hyannis, MA
•$28 - $34
About The Position
The Recovery Coach Supervisor works in High Point’s Community Based Recovery Support (CBRS) program in Hyannis. CBRS provides additional community-based support to people working on recovery, including clients transitioning back into their communities after addiction treatment or a Section 35 facility. The supervisor provides direct client services and carries a minimal caseload while overseeing, supporting, and training program staff. The role also coordinates with community organizations and internal departments, supports quality care and regulatory compliance, and manages staff-related and program operations.
Requirements
- Bachelor’s degree in Human Services or a related field desired, or two years of human-services experience may be substituted.
- Recovery Coach trained and Recovery Coach Supervisor trained.
- Present as courteous and professional.
- Demonstrated flexibility and ability to perform multiple tasks.
- Excellent verbal and written communication skills, including the ability to organize ideas clearly and logically.
- Basic computer and software proficiency and ability to learn, use, and train others on HPAO’s electronic medical records.
- Ability to work cooperatively and collaboratively with others.
- Understanding of the relationship between substance use and mental health issues and/or self-help programs.
- Understanding of boundaries and ethics.
- Comply with Federal Regulations, 42 CFR Part 2, Substance Abuse Confidentiality Regulations, and HIPAA Regulations.
- Certification in the HPAO-approved de-escalation program.
- Expertise in recovery coaching and ability to provide performance support for recovery coaches.
- Familiarity with the recovery community, services, and resources.
- Ability to build an effective coach-recoveree relationship.
- Cross-cultural skills and experience with culturally diverse populations.
- Experience in staff supervision and training, performance appraisal, recruitment, hiring, and evaluation.
- Participate in annual TB screening.
- CPR certification.
Nice To Haves
- Bachelor’s degree in Human Services or a related field is desired.
Responsibilities
- Maintain working knowledge of and comply with applicable HPAO policies and procedures.
- Provide direct client services and carry a minimal caseload; use assessment and treatment-planning skills and proven case-management abilities.
- Interact with local and community service networks to support the facility’s public relations and increase community services.
- Coordinate with other departments and facilities to enhance and ensure quality care.
- Attend assigned programmatic, organizational, and committee meetings.
- Collaborate and participate in meetings with community organizations to improve communication and service delivery.
- Provide individual and group supervision to program staff and maintain supervisory notes and staff evaluations.
- Facilitate Recovery Coach Academy and Ethical Consideration trainings for recovery coaches as assigned.
- Become a Recovery Coach Professional Facilitator (RCP-F) within one year of employment.
- Advertise, interview, hire, and train new staff.
- Manage payroll and time-off requests, and approve timesheets.
- Ensure accurate staff billing and manage billing-related matters as needed.
- Develop and recommend performance-improvement goals and objectives for staff.
- Review client charts routinely to ensure documentation meets licensing and accreditation standards.
- Meet regularly with the Program Director to review program-process issues and matters affecting quality care and organizational health and viability.
- Perform other duties as assigned by the Program Director.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Long- and short-term disability
- Discounted auto, home, and renters insurance
- 403(b) retirement plan
- FSA and DSA
- PMLA
- Employee Assistance Program
- Bonuses and referral benefits
- Eligibility for free classes to become a Licensed Counselor or Recovery Coach
- Education days to use toward CEUs
- Free meals at select programs when available
- Unmatched leave time; full-time employees can earn up to three weeks in their first year
- Mileage reimbursement for required travel
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What This Job Offers
Job Type
Full-time
Career Level
Manager
