Behavioral Health - Recovery Coach
About The Position
Marana Health is seeking a Recovery Coach to join its Behavioral Health team at the Marana Main Health Center in Marana, Arizona. Marana Health is a Federally Qualified Community Health Center with 11 sites in Tucson and Pima County, serving the community through whole-person healthcare. The Recovery Coach provides direct behavioral health services to clients and family members, including case management, skills training, group counseling and skills training, health promotion, crisis intervention, transportation, supportive employment services, and counseling with appropriate clinical oversight. Services are tailored to clients’ needs and diagnoses, including behavioral health and medical diagnoses. Client home visits are common and may be required based on assignment. The role includes timely assessments, service planning and updates, coordination with primary care and psychiatric providers, documentation, discharge and aftercare planning, referrals, and maintaining audit-ready client charts within a recovery model of care. The Recovery Coach collaborates with clients, families, Marana Health staff, community agencies, schools, government departments, health plans, and court personnel. The position does not direct or supervise others.
Requirements
- Bachelor’s degree in a Social Services field, or four years of directly related experience in behavioral health services support in lieu of a bachelor’s degree.
- For children’s Recovery Coach positions, one year of experience working directly with children outside a behavioral health environment may be used if the skills gained apply to the position.
- Fingerprint Clearance Card through the Arizona Department of Public Safety.
- Current Arizona driver’s license, clean driving record, and proof of current vehicle insurance; Marana Health will run a 39-month motor vehicle record.
- Excellent customer service, organizational, and communication skills, with emphasis on responsiveness, trust-building, mutual respect, and courtesy.
- Computer proficiency.
- Knowledge of State ACC and RBHA requirements.
- Thorough knowledge of current versions of the Diagnostic and Statistical Manual of Mental Disorders (DSM) and International Classification of Diseases (ICD).
- Ability to complete Behavioral Health Assessments with appropriate clinical oversight.
- Equivalent combinations of education and experience may be considered when directly related to the job’s functions and required knowledge.
Nice To Haves
- One year of experience working with State AHCCCS Complete Care (ACC) and Regional Behavioral Health Authority (RBHA) clients.
- Experience with community resources and agencies.
- Basic Life Support (BLS) certification.
- First Aid certification.
Responsibilities
- Provide individualized behavioral health services to clients and families based on client needs and diagnoses.
- Complete assessments, service planning, annual updates, and discharge and aftercare planning with appropriate clinical oversight.
- Maintain timely, accurate, and audit-ready client documentation and charts, including service plans, assessments, crisis plans, and coordination records.
- Coordinate primary care and psychiatric care, including medication monitoring and psychiatric evaluations as appropriate.
- Accommodate client schedules when providing direct services and meet productivity requirements while following ethical encounter and billing practices.
- Provide home-based services and crisis intervention as necessary or requested.
- Provide or arrange transportation for clients as necessary.
- Refer clients to community agencies and resources as needed or requested.
- Work collaboratively with psychiatric staff and other healthcare providers.
- Follow professional and ethical practices, maintain confidentiality, and promote trust and excellent customer service.
- Act as a liaison between Marana Health Behavioral Health Services and other behavioral health agencies, school districts, DCS, DES, ACC/RBHA staff, and court employees.
- Interact effectively with Marana Health employees, health plans, community members, and agency personnel to promote trust, cooperation, and growth.
- Observe applicable state and federal laws and seek clarification when necessary.
- Maintain behavioral health and education knowledge through reading, in-services, and workshops as indicated in the staff development plan.
- Use appropriate incident-reporting procedures for unsafe or problematic incidents involving patients, clients, or staff.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision coverage.
- 403(b) with employer contribution.
- Short-term disability and other benefits.
- Paid time off, including 11 holidays, vacation accrual, and sick leave accrual.
- Paid bereavement, jury duty, and community service time.
- Education reimbursement of $3,000 per year for full-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
