Behavioral Health - Recovery Coach - Senior

Marana Health•Tucson, AZ

3d•$49,733 - $73,965•Onsite

About The Position

Marana Health is seeking a Recovery Coach – Senior to join the Behavioral Health team at the Marana Main Health Center in Marana, Arizona. Marana Health is a Federally Qualified Community Health Center with 11 sites in Tucson and Pima County, and its mission is to improve the community by providing exceptional, whole-person healthcare. The Recovery Coach – Senior provides guidance and leadership to Recovery Coaches and other Behavioral Health team members while providing direct behavioral health services to clients and families. Services may include case management, skills training, group counseling and skills training, health promotion, crisis intervention, transportation, supportive employment services, and counseling with appropriate clinical oversight, according to client needs. The position also coordinates assessments and care plans, maintains accurate and audit-ready records, supports clinical coordination and referrals, and helps ensure team workload and documentation meet requirements. This position functions as a lead worker and primarily performs essentially the same work as those directed. Lead responsibilities may include resolving minor issues, overseeing work quality, training, instructing, and scheduling work. The role also provides mentorship, crisis and service-planning support, and subject-matter guidance to Recovery Coaches and other Behavioral Health staff. Marana Health provides equal employment opportunities to all individuals, including people with disabilities and pregnancy-related conditions. Reasonable accommodations may be requested through Human Resources. The organization recruits, hires, trains, and promotes without regard to protected characteristics and administers personnel actions in accordance with equal employment opportunity principles.

Requirements

Bachelor’s degree in a Social Services field.
Three years of experience working with State AHCCCS Complete Care (ACC) and Regional Behavioral Health Authority (RBHA) clients.
Fingerprint Clearance Card through the Arizona Department of Public Safety.
Current Arizona driver’s license with a clean driving record and proof of current vehicle insurance; a 39-month MVR will be run by Marana Health.
Excellent customer service, organizational, and communication skills, emphasizing responsiveness, trust, mutual respect, and courtesy.
Ability to foster respect and service excellence through professionalism, effective communication, and commitment to integrity, trust, fairness, and respect.
Ability to provide effective mentorship and support to staff.
Proficiency with computers and Microsoft products, and ability to teach others.
Thorough knowledge of State and RBHA requirements.
Thorough knowledge of current versions of the Diagnostic and Statistical Manual of Mental Disorders (DSM) and International Classification of Diseases (ICD).
Ability to complete Behavioral Health Assessments with appropriate clinical oversight.
Equivalent combinations of education and experience may be considered when applicable and directly related to the job’s functions and required body of knowledge.

Nice To Haves

Experience with community resources and agencies.
Basic Life Support (BLS) certification.
First Aid certification.

Responsibilities

Provide individualized behavioral health services to clients and families based on their needs and diagnoses, including behavioral health and medical diagnoses.
Provide timely assessments, service planning and annual updates, primary care and psychiatric coordination, and discharge and aftercare planning within a recovery model of care.
Prepare timely, accurate documentation and maintain audit-ready client charts, including assessments, demographic forms, service plans and reviews, care coordination records, psychiatric assessments, crisis plans, and other required forms.
Accommodate client schedules when providing direct services.
Meet productivity requirements while maintaining ethical encounter and billing practices.
Provide home-based and crisis intervention services as necessary or requested.
Provide or arrange transportation for clients as necessary.
Refer clients to community agencies and resources as needed or requested.
Collaborate with psychiatric staff to support medication monitoring, psychiatric evaluations, and regular primary care involvement.
Review Recovery Coaches’ workload and documentation for compliance, accuracy, and timeliness.
Serve as a subject matter expert and responsible, productive, creative role model for other staff.
Support and guide Recovery Coaches and other Behavioral Health staff with crisis intervention, service planning, assessment, and provision of appropriate services.
Train Recovery Coaches and other Behavioral Health staff.
Participate in leadership meetings.
Follow professional and ethical practices with clients, records, families, and community personnel, and maintain confidentiality of client and family information.
Promote trust in Marana Health care providers and deliver excellent customer service.
Act as a liaison between Marana Health Behavioral Health Services and other behavioral health agencies, school district employees, DCS, DES, ACC/RBHA staff, and court employees.
Interact effectively with Marana Health employees, ACC/RBHA/Health Plan representatives, community members, and other agency personnel to promote trust, cooperation, and growth.
Observe applicable state and federal laws, maintain knowledge of them, and request clarification when necessary.
Maintain behavioral health and education standards and stay current on trends through reading, in-services, and workshops as indicated in the staff development plan.
Assist Behavioral Health supervisory staff with client tracking and timely follow-through and paperwork.
Use appropriate incident-reporting procedures for unsafe or problematic incidents involving patients, clients, or staff.
Perform other duties as assigned.